Freephoneline Desktop Application 3.2.7.0

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Freephoneline Desktop Application 3.2.7.0

Postby FONGO_Announcements » 02/28/2013

Hi everyone,

Current Freephoneline desktop application for Windows and Mac OS is version 3.2.7.0.

This is the only approved version for FreePhoneLine, previous versions do not function correctly, or at all. Attempting to use previous versions of the software, or modified versions of the software, will put your account at risk of being permanently blocked.

For those of you who are Freephoneline users, be sure to update to the version 3.2.7.0. Visit http://www.freephoneline.ca/login and go to App Settings>Downloads. Alternatively, login at https://www.freephoneline.ca/downloadDesktopApplication.

For those of you who are not yet Freephoneline users, turn your computer into a free phone line with a brand new phone number, and calling features like voicemail and caller ID! Sign up today: http://www.freephoneline.ca

Talk freely,
The Fongo Team
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Re: Freephoneline Desktop Application 3.2.7.0

Postby Liptonbrisk » 04/30/2023

Freephoneline Desktop app for Windows

(for those having problems with installation)

viewtopic.php?f=8&t=19063&p=74810

1. Run an anti-virus/anti-trojan/anti-malware scan on your computer.
2. Check to ensure there isn't a problem with your OS (based on the one listed in your profile): visit https://www.eightforums.com/tutorials/3 ... ml#option2. Run sfc /scannow from an elevated command prompt. Instructions are similar for Windows 10 and 11: visit https://www.majorgeeks.com/content/page ... annow.html.
3. Run windows update

For Windows 8,
a) Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings. (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
b) Tap or click Update and recovery, and then tap or click Windows Update.
c) Tap or click Check now.
d) Install updates

For Windows 7, visit https://www.wikihow.com/Check-for-Updates-for-Windows-7.
For Windows 10, visit https://www.tenforums.com/tutorials/480 ... -10-a.html
For Windows 11, visit https://www.elevenforum.com/t/check-for ... ates.5058/

4. Download/try the free version of Revo Uninstaller: https://www.revouninstaller.com/start_f ... nload.html and install it.
5. Uninstall any previous Freephoneline installation using Revo Uninstaller. Backup your registry, and create a system restore point if given the option. (Select the "Safe scan" option) Scan for leftover traces of FPL (Freephoneline) in your registry using Revo Unistaller. Remove them. Uninstall Revo Uninstaller afterwards if you wish.
6. Reboot computer
7. Freephoneline uses Java, so ensure your 32 bit version of Java is up to date: https://www.java.com/en/download/manual.jsp. If you encounter Java errors, uninstall all versions of Java on your computer. Then install the latest 32 bit version of Java again. Choose "Windows Offline". You can use the latest 32 bit version of Java.
8. Delete the Freephoneline installer file that you downloaded previously.
9. Download Freephonline desktop app again after logging in here: https://www.freephoneline.ca/downloadDesktopApplication (use the Windows 10 download link at the bottom)
10. After downloading, temporarily disable any VPN clients you may be running on your computer.
11. Right click on the file you downloaded, and select "run as administrator"
12. Allow Freephoneline to install completely.

Keep in mind that it's possible for antivirus products to interfere with the installation of safe files.

If the desktop app successfully installs but you can't get it to run, try right clicking on it, and selecting "run as administrator"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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SIP Device Name: Obihai 202/2182, Groundwire
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Router: Asuswrt-Merlin & others

Re: Freephoneline Desktop Application 3.2.7.0

Postby Liptonbrisk » 04/30/2023

For the Freephoneline desktop app . . .

Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/

And make sure you test incoming calls for 1-way audio issues before paying anything to FPL (you'll need a mic and headphones/speakers to test). Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.

Steps i,ii, and iv below are for help dealing with 1-way audio issues with Freephoneline desktop application.


You can try the Freephoneline desktop app for free: https://www.freephoneline.ca/downloadDesktopApplication
It requires 32-bit Java to run. If you have problems installing the desktop app, visit http://forum.fongo.com/viewtopic.php?f= ... 63&p=74810.


A.Use winmtr https://sourceforge.net/projects/winmtr/

B. For Freephoneline.ca (based in Ontario), test to voip.freephoneline.ca (let winmtr ping about 100 times), voip2.freephoneline.ca, and voip4.freephoneline.ca. You can copy text to clipboard and paste your results (do not post your own IP public address though) and post them for others to examine if you want.

C. Look at the very last hop or line. Take a look at your average ping--and your maximum. You want those values to be relatively close.
You do not want high pings and lots of jitter (you do not want a lot of variation between each ping). If you get horrible results (pings over 200ms), you should probably avoid FPL.

I get between 11 (voip.freephoneline.ca and voip2.freephoneline.ca)-24ms (voip4.freephonline.ca) on average, depending on the server I'm testing to. Preferably, you want pings below 100ms.

Anything over 200ms is unacceptable.

What you don't want to see is 40, 45, 50, 35, 500, 40, 30, 45, 700. That's bad jitter.
You want relatively consistent pings without a lot of variation.

Try the free FPL desktop app first: https://www.freephoneline.ca/downloadDesktopApplication.

Make sure that you're not muting anything (microphone/speakers), and that you tested to ensure your mic is working before fiddling around with the app: http://win10faq.com/fix-microphone-settings/

And make sure you test incoming calls for 1-way audio issues. Test on a computer that's connected to your router (without DMZ or port forwarding enabled). Should you encounter 1-way audio issues, look for a feature called SIP ALG in your router (you may need to call your ISP if you're using a modem/router combo) and disable that feature.


i. Typically it's better to have your own router and to stick whatever modem/router combo your ISP gives you into bridge mode.

ii. Disable SIP ALG in your own router. Many modem/router combos that are issued by ISPs have faulty SIP ALG/SPI functions enabled, with no way to disable them. These features can mangle SIP headers. If you don't know how to disable SIP ALG, contact your router's brand or contact your ISP.

To understand why SIP ALG is often a serious headache visit https://www.voip-info.org/routers-sip-alg/ (scroll down to "SIP ALG Problems")

iii. Properly enable QoS in your router for your computer that's running the Freephoneline desktop app (and ensure no other programs are running on your computer that are hogging bandwidth while using the Freephoneline desktop app). Refer to your router's manual or contact your ISP if you were issued a modem/router combo from them (typically those routers suck and have horrible or absent QoS functions).

I'm not a huge fan of this website, but it suffices for an explanation of QoS: http://www.voipmechanic.com/qos-for-voip.htm
Avoid anything it says about the G.729


iv. If you still get one-way audio issues with the Freephoneline desktop app, you may need to port forward, which is a security risk (and not advisable).

The FPL desktop app uses ports 5060-5061,6060-6061,13000-13001 if you're going to port forward for the desktop app (you need to port forward to the LAN IP of the computer you're using. For most home networks the IP will begin 192.168.xxx.x). Refer to your router's manual to learn how to port forward (if your router came from your ISP, contact your ISP).

I would start just by port forwarding 13000-13001 only, which is for RTP (audio packets). If that still doesn't work, you can try adding 6060 or 6061. The most dangerous ports to forward are 5060-5061 and really shouldn't be necessary if you're forwarding 6060 or 6061 anyway. I guess if all else fails, forward all of them: 5060, 5061,6060, 6061,13000, and 13001.

These are all UDP ports.

5060, 5061, 6060, and 6061 should be alternate SIP ports.

Only port forward if all else fails (and only do it temporarily, since it's a security risk).



When there are multiple devices/softphones/Lines (on an ATA or IP Phone) using the same FPL account, only the most recent registration is valid. The previously registered device (or ATA line) will lose registration when using the same proxy server, and, consequently, incoming calls will not ring on the previously registered device. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app (or FPL desktop app), with another device, or more than one ATA or IP Phone line. Registration is required for incoming calls. It is not required for outgoing calls (except if you want calls to continue past 15 minutes). Only one registration per FPL account is allowed at any time. A single line on an ATA or IP Phone is one registration. A SIP app is another.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2694
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: gateway/hub in bridge mode
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others


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