can't hear other side voice when make call or receive call
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- One Hit Wonder
- Posts: 1
- Joined: 02/25/2014
- SIP Device Name: D-Link DVG-2101SP
- ISP Name: TekSavvy
- Computer OS: windows
- Router: linksys wrt54g
Re: can't hear other side voice when make call or receive ca
I have the same problem since last Sat.
I had submitted a ticket and got an unsupported reply soon, so I sent a PM to Fongo Suppot, hope they can solve the problem soon.
I had submitted a ticket and got an unsupported reply soon, so I sent a PM to Fongo Suppot, hope they can solve the problem soon.
- Funkytown
- Technical Support
- Posts: 460
- Joined: 04/01/2010
- SIP Device Name: Cisco SPA112
- Firmware Version: 1.4.1 (SR5) Oct 14 2
- ISP Name: Cik Telecom
- Computer OS: Windows 10
- Router: Zyxel EMG2926
- Smartphone Model: LG G8 Thinq
- Android Version: Android Q
Re: can't hear other side voice when make call or receive ca
UpdateFunkytown wrote:I am experiencing somewhat of the same problem as the rest of you.
02/26/2014
Thank you Fongo Support for your help today.
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- Just Passing Thru
- Posts: 3
- Joined: 08/29/2013
- SIP Device Name: OBI202
- Firmware Version: 3.0.1
- ISP Name: Freephoneline
- Computer OS: Vista
- Router: SMC SMCD3GN
Re: can't hear other side voice when make call or receive ca
my incoming call problem was solved after a simple fix. The support was great too after I opened a ticket.
I just deleted and re-created my freephoneline service provider on my OBi device.
I just deleted and re-created my freephoneline service provider on my OBi device.
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- Just Passing Thru
- Posts: 2
- Joined: 02/24/2014
- SIP Device Name: Linksys SPA-2102
- Firmware Version: 5.2.13(004)
- Computer OS: Windows 7
- Router: Linksys
Re: I can't hear anything when calling or receiving calls
I am having the same issue. I submitted a ticket and sent a PM to support two days ago and haven't heard anything back and still don't have things working. Are others getting this issue resolved?
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- Just Passing Thru
- Posts: 2
- Joined: 02/24/2014
- SIP Device Name: Linksys SPA-2102
- Firmware Version: 5.2.13(004)
- Computer OS: Windows 7
- Router: Linksys
Re: I can't hear anything when calling or receiving calls
I am having this same issue. I submitted a support ticket and sent a PM two days ago and haven't heard anything back. Are others getting this issue resolved?
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- One Hit Wonder
- Posts: 1
- Joined: 02/26/2014
- SIP Device Name: Cisco/SPA112-1.3.2-XU(014)
- Firmware Version: 1.3.2-XU (014)
- ISP Name: Techsavvy
- Computer OS: Win7
- Router: Linksys
Re: can't hear other side voice when make call or receive ca
I am experiencing the same problem. I just restored the Voice default factory settings then enter the SIP info again. But it didn't help. Could you please advice?
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- Just Passing Thru
- Posts: 6
- Joined: 10/29/2013
- SIP Device Name: GT701
- ISP Name: Rogers
- Computer OS: Windows 8
- Router: SMCD3GN
Re: can't hear other side voice when make call or receive ca
My problem is now fixed. open a support ticket, you can find the request # on top of the page after you submit the request, write down this request # and send Fongo support a PM with this number, they will response. All they do is to validate your account and force a registration, they will notify you when done. Power off you ATA for a while and then power up again, it will work.
Thanks a lot, Fongo Support.
Thanks a lot, Fongo Support.
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- One Hit Wonder
- Posts: 1
- Joined: 02/28/2014
- SIP Device Name: cisco spa112
- ISP Name: bell dsl
- Computer OS: windos
- Router: 2-wire
Re: can't hear other side voice when make call or receive ca
I have the same problem. Can't hear other side when make a call or receiving a call. Pl help me to fix this problem
- Funkytown
- Technical Support
- Posts: 460
- Joined: 04/01/2010
- SIP Device Name: Cisco SPA112
- Firmware Version: 1.4.1 (SR5) Oct 14 2
- ISP Name: Cik Telecom
- Computer OS: Windows 10
- Router: Zyxel EMG2926
- Smartphone Model: LG G8 Thinq
- Android Version: Android Q
Re: can't hear other side voice when make call or receive ca
janathperera wrote:I have the same problem. Can't hear other side when make a call or receiving a call. Pl help me to fix this problem
A. please open a new support ticket http://support.fongo.com/anonymous_requests/new (make sure before submitting, to take down the request # this is so important)
B. Then send a Private Message to Fongo Support about your related issues along with request # http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
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- Just Passing Thru
- Posts: 3
- Joined: 03/22/2013
- SIP Device Name: CISCO SPA112
- ISP Name: Bell DSL
- Computer OS: Windows Vista
- Router: 2Wire
One way sound on all calls, can't hearing incoming voice
Using a SPA 112 modem, sudden change last week where we cannot hear any sound on home phone. Any suggestions?
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: One way sound on all calls, can't hearing incoming voice
Hi there,brehaul30 wrote:Using a SPA 112 modem, sudden change last week where we cannot hear any sound on home phone. Any suggestions?
Please follow the suggestion below and open a ticket:
http://forum.fongo.com/viewtopic.php?f=8&t=15120#p61516
Thanks,
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- One Hit Wonder
- Posts: 1
- Joined: 03/05/2014
- SIP Device Name: SPA112, 2 FXS
- Firmware Version: 1.3.3 (015) Dec 13
- ISP Name: ACANAC
Cannot hear incming call but other party can hear me
Hello recent I have run into issue where by I cannot hear the other person but he/she can. I tested configuration with my my other friends account have have no issue on by change his configuration on my adapter. Issue is not the hardware or configuration. Can you guide me?
Thanks,
Edith
Thanks,
Edith
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- One Hit Wonder
- Posts: 1
- Joined: 03/16/2014
- SIP Device Name: Cisco SPA122
- ISP Name: Teksavvy
- Computer OS: Vista
- Router: D-Link
SPA122 I am not heard by I hear the other party
People cannot hear me. I hear them all right.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: SPA122 I am not heard by I hear the other party
Hi there,drumultaberei wrote:People cannot hear me. I hear them all right.
Please follow the suggestion below and open a ticket:
http://forum.fongo.com/viewtopic.php?f=8&t=15120#p61516
Thanks,
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- One Hit Wonder
- Posts: 1
- Joined: 03/17/2014
- SIP Device Name: Linksys PAP2
- Firmware Version: 3.1.8(LS)
- ISP Name: Altima Tel
- Computer OS: WIN 7 Ultimate
- Router: Cisco
No incoming voice - Outgoing voice and dialing OK
I received my unlock key few days ago and configured it on 4 different ATAs - Incoming voice never worked
2 Linksys PAP2 + 1 Grandstream + Linksys Sipura... None of them worked on incoming voice.
All these units worked properly on another Fongo unlock key. So the problem is on the Fongo Side and not on the ATAs side.
How can I get Fongo to verify and reset my profile in their VoIP server?
I have already configured more than 100 ATAs. I know the VoIP technology very well
Please help
2 Linksys PAP2 + 1 Grandstream + Linksys Sipura... None of them worked on incoming voice.
All these units worked properly on another Fongo unlock key. So the problem is on the Fongo Side and not on the ATAs side.
How can I get Fongo to verify and reset my profile in their VoIP server?
I have already configured more than 100 ATAs. I know the VoIP technology very well
Please help
- bridonca
- Technical Support
- Posts: 1225
- Joined: 11/16/2009
- SIP Device Name: Netgear WGR615V
- Firmware Version: latest
- ISP Name: Eastlink
- Computer OS: XP
Re: No incoming voice - Outgoing voice and dialing OK
See what happens when you power down the modem, ATA and router, and power them up.
What is happening is that the router does not know where to send the incoming audio, and the PAP2 is not helping the router out in any way.
You would get better results manually forwarding RTP ports from the router to the ATA. The default RTP ports for the pap2 are 16384-16482
What is happening is that the router does not know where to send the incoming audio, and the PAP2 is not helping the router out in any way.
You would get better results manually forwarding RTP ports from the router to the ATA. The default RTP ports for the pap2 are 16384-16482
FPL with Grandstream HT701 1.0.5.8
Hi,
I just got my ATA and I can't get it to work...
It shows as not registered. I got it to ring once, I called my cell phone, but there was no sound coming through. The cell phone did ring though...
The webpage shows me as connected, but I can't make any calls. If I remember correctly I had put sip.fongo.com in the primary sip server field.
Afterwards, no matter what I would put, it wouldn't work. It would show and say in the phone, device not registered.
Any ideas?
BTW the ports are forwarded in my router (5004, 5060, 5061)
I just got my ATA and I can't get it to work...
It shows as not registered. I got it to ring once, I called my cell phone, but there was no sound coming through. The cell phone did ring though...
The webpage shows me as connected, but I can't make any calls. If I remember correctly I had put sip.fongo.com in the primary sip server field.
Afterwards, no matter what I would put, it wouldn't work. It would show and say in the phone, device not registered.
Any ideas?
BTW the ports are forwarded in my router (5004, 5060, 5061)
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Re: FPL with Grandstream HT701 1.0.5.8
OK, soon after it started to work...kinda...
I can place and receive calls BUT there's no sound coming or going.
What can I do?
I can place and receive calls BUT there's no sound coming or going.
What can I do?
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: FPL with Grandstream HT701 1.0.5.8
Hi there,gixie wrote:OK, soon after it started to work...kinda...
I can place and receive calls BUT there's no sound coming or going.
What can I do?
Looks like your ata is miss configured.
Configuring it correctly will resolve the issue.
Thanks,
Re: can't hear other side voice when make call or receive ca
I am having the same problem with ht287 rev.4.1
can some one help me.
this issues happen after moving rogers cable internet.
phone line was fine on my DSL.
I have changed the sip server to voip2.freephoneline.ca
that didn't work.
phone rings on both, I can't hear anything on the head set from the other end.
can some one help me.
this issues happen after moving rogers cable internet.
phone line was fine on my DSL.
I have changed the sip server to voip2.freephoneline.ca
that didn't work.
phone rings on both, I can't hear anything on the head set from the other end.
- Fongo Support
- Site Moderator
- Posts: 1689
- Joined: 01/01/2013
Re: can't hear other side voice when make call or receive ca
Hi there,suresh79 wrote:I am having the same problem with ht287 rev.4.1
can some one help me.
this issues happen after moving rogers cable internet.
phone line was fine on my DSL.
I have changed the sip server to voip2.freephoneline.ca
that didn't work.
phone rings on both, I can't hear anything on the head set from the other end.
If you have this modem below from Rogers:
http://www.hitron-americas.com/products/cgn3/
You should open a support ticket to get this resolved.
Thanks,
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- One Hit Wonder
- Posts: 1
- Joined: 04/02/2014
- SIP Device Name: Grandstream HT502
- Firmware Version: 1.0.10.9
- ISP Name: Bell Fibe 25/10
- Computer OS: Windows 8.1
- Router: Sagemcom 2864 modem/router
Re: can't hear other side voice when make call or receive ca
I got the same problem, I can't hear anything from the other side, but the other side can hear me. I just opened a ticket and PMed support group, hopefully they can fix it.
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- One Hit Wonder
- Posts: 1
- Joined: 04/04/2014
- SIP Device Name: Linksys pap
- ISP Name: teksavvy
- Computer OS: 7
- Router: Dlink
Re: can't hear other side voice when make call or receive ca
hello
i have the same issue
one way voice when calling non FPL number only. same thing when recieving from non FPL only
tried Voip and Voip2 ( which was working fine for months)
nothing changed on my network
please help
thanks
Just submitted a support request
i have the same issue
one way voice when calling non FPL number only. same thing when recieving from non FPL only
tried Voip and Voip2 ( which was working fine for months)
nothing changed on my network
please help
thanks
Just submitted a support request
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- One Hit Wonder
- Posts: 1
- Joined: 04/05/2014
- SIP Device Name: Linksys
- ISP Name: Teksavvy
- Computer OS: 7
- Router: Tplink
Re: can't hear other side voice when make call or receive ca
The same problem
Submitted ticket
Submitted ticket
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- Just Passing Thru
- Posts: 11
- Joined: 04/21/2014
- SIP Device Name: Linksys SPA1001
- ISP Name: Mectel 10 Mo
- Computer OS: Win7
- Router: TP LINK TL-WR 720 N
Problème avec ma ligne freephoneline
bonsoir tous le monde voila j'ai configurer mon Linksys SPA1001 il marche très bien chez un ami mais dés que je le branche chez moi j'ai le meme fournisseur comme lui mais un autre routeur lui c un TP link moi j'ai un TP LINK TL-WR 720 N le probleme c qu'avec mon combiné j'entends rien mais l'autre personne m'entends très bien voila aidez moi svp je pense que c un probleme avec mon routeur ou le fournisseur je ne sais pas merci c urgent les amisssssssssssssssss