Mango wrote:If you haven't already, you may want to file a ticket. Since your equipment works with one UserID/Password but not the other, it certainly suggests that it is configured properly.
http://support.fongo.com/anonymous_requests/new
Let us know how things go.
j8van wrote:Mango wrote:If you haven't already, you may want to file a ticket. Since your equipment works with one UserID/Password but not the other, it certainly suggests that it is configured properly.
http://support.fongo.com/anonymous_requests/new
Let us know how things go.
Thanks.
I have submitted a request (#94217) to the support team, hope the problem can get fixed soon.
Mango wrote:Hi j8van, I have some additional suggestions:
- Please try to change your Proxy to voip3.freephoneline.ca
I tried before, it worked for first call but problem's back since after.
- If that does not solve the problem, please use your router to forward the UDP (not TCP) port range 16384-16482 to your ATA's IP address.
I tried before, didn't work, and since the older FPL account works well behind the same router and in same ATA, so I don't think this is the cause.
- If that still does not solve the problem, please see if the following settings (which you tried before) now work:
Handle VIA received: yes
Handle VIA rport: yes
Substitute VIA Addr: yes
I tried, didn't work.
Good luck,
m.
j8van wrote:j8van wrote:Mango wrote:If you haven't already, you may want to file a ticket. Since your equipment works with one UserID/Password but not the other, it certainly suggests that it is configured properly.
http://support.fongo.com/anonymous_requests/new
Let us know how things go.
Thanks.
I have submitted a request (#94217) to the support team, hope the problem can get fixed soon.
Hi, I have sent PM to Fongo Support, but it remains in the "Outbox" and hasn't been read for a day, can support team help process it? Thanks a lot.
j8van wrote:j8van wrote:j8van wrote:Thanks.
I have submitted a request (#94217) to the support team, hope the problem can get fixed soon.
Hi, I have sent PM to Fongo Support, but it remains in the "Outbox" and hasn't been read for a day, can support team help process it? Thanks a lot.
It's been 3 days the PM is still not read.
Fongo Support seems on vacation? who else can I forward the PM to and have my request looked up sooner?
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