Clearpointel "Down" https://www.clearpointel.ca/

Have a great idea? We'd love to hear it! Want to share the story of how Fongo is saving you money? This is the place to do it!

Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/19/2017

Clearpointel website https://www.clearpointel.ca/ is now pointing to fongo website https://support.fongo.com/hc/en-us/requests.
I just wanted to know is there away to retrieve the OLD SIP information? The reason is...I purchased a unlock key "several years ago" and it's actually one of my main numbers at home. I have altogether 3 numbers (2 with Freephoneline 1 with Clearpointel).
I used to be able to go to Clearpointel website anytime (until today) and get my sip info by logging into the website and putting in my credentials BUT now I can't seem to do that!
This could be good also for others who are in the same situation.
Thanks.

Sincerely,
Funkytown
User avatar
Funkytown
Technical Support
 
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby bridonca » 10/20/2017

I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.
User avatar
bridonca
Technical Support
 
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Fongo Support » 10/20/2017

bridonca wrote:I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.

Hi,

That is correct.

Please open a ticket and it will be resolved.

http://fongo.help/submit
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/21/2017

Fongo Support wrote:
bridonca wrote:I got my Clearpointtel account switched over to Freephoneline before the redirect. I opened a ticket, and the swap was done. Not sure if there will be any cost though, probably not. Open a ticket, and let us know how it goes.

Hi,

That is correct.

Please open a ticket and it will be resolved.

http://fongo.help/submit


Thank You, I submitted the info.
Just waiting for a response.
User avatar
Funkytown
Technical Support
 
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/22/2017

All Done, Thank You!
User avatar
Funkytown
Technical Support
 
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Fongo Support » 10/22/2017

Funkytown wrote:All Done, Thank You!

Hi,

Glad you got it working!

Have a good weekend!
User avatar
Fongo Support
Site Moderator
 
Posts: 1689
Joined: 01/01/2013

Re: Clearpointel "Down" https://www.clearpointel.ca/

Postby Funkytown » 10/22/2017

Fongo Support wrote:
Have a good weekend!



You too!
User avatar
Funkytown
Technical Support
 
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q


Return to Suggestions & Feedback

Who is online

Users browsing this forum: No registered users and 10 guests

cron