Yes, I prepaid for it on October 4th. That's how I ordered my sim card.hanke wrote:Did you pre pay for the data service relating to the sim card?
Did you turn data on..for the data service on your phone?
Al3xe wrote:Yes, I prepaid for it on October 4th. That's how I ordered my sim card.hanke wrote:Did you pre pay for the data service relating to the sim card?
Did you turn data on..for the data service on your phone?
And yes, I turned the data on on my phone. I even tried to enter Roger's APN and still doesn't work.
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Yes, I tried.Jake wrote:Mine has 3G or LTE when the data is connected, so I would suggest that something is not set up right.
Like Hanke I had to set up a data plan after my sim had arrived. I don't believe there was an option to do it before.
On one phone that I installed it on, I had previously got the carrier to disable data, so I had to install the APN. It was INTERNET.COM from what I remember.
I talked to a support tech the other day and he mentioned that Worldline had their own APN (go.net?)
Support will get back to you, but it being a long weekend it might take a bit longer than usual.
Do you have another phone you can try it in?
ckkatan wrote:I have tested both gonet and ltemobile apn setting without any success resolving the internet access issue. I am using the Fongo SIM card on a Pixel 4A.
hanke wrote:ckkatan wrote:I have tested both gonet and ltemobile apn setting without any success resolving the internet access issue. I am using the Fongo SIM card on a Pixel 4A.
I guess then its something on Worldlines activation, too bad. Sorry couldn't help you any further.
ckkatan wrote:Should a data SIM card have a phone number programmed in it? The new Fongo Wireless SIM card that I just received (which is not working) indicated that the phone number is unknown when I check the SIM info.
hanke wrote:ckkatan wrote:Should a data SIM card have a phone number programmed in it? The new Fongo Wireless SIM card that I just received (which is not working) indicated that the phone number is unknown when I check the SIM info.
No its only a data card. There is no phone number associated to it at least mine doesn't from Worldline. You can put the sim card into any phone or tablet that accepts the sim.
This is where you would use the Fongo Mobile app which would be your phone number.
Did you login to your Fongo wireless account and activate the sim card?
https://support.fongo.com/hc/en-us/categories/360001972071-Fongo-Wireless
Signing up for Fongo Wireless is easy. Just visit the Fongo Wireless site to get started.
Add the product to your cart and check out and we'll ship you a welcome package including a SIM card for your Fongo Wireless service. During this process you will set up a new account for Fongo Wireless, this is different from any of your Fongo Mobile, Fongo Home Phone and Fongo Works accounts.
Once you have the SIM card log back in to the Fongo Wireless web site and activate your sim with the code given in your welcome package.
Pop that SIM card into your device and you are ready to go.
hanke wrote:So did you get your data card sorted out yet?
hanke wrote:Thats too bad. I got the original beta Worldline data offering a couple years ago when it started for $20.00 5 gibs of data...but when they then offered it for sale the price went to 34.99 and then Fongo Wireless started. I think if i ever changed I would be looking at Freedom Mobile since they offer https://www.freedommobile.ca/en-CA/bring-your-own-phone at a competitive rate with a phone number, but I believe its a self serve support as well. All done online only.
All the best for Christmas and hope your headache gets sorted out.
ckkatan wrote:Nope.
Late last night, I finally received an email from Fongo Wireless indicating that they are having an issue with the data-only SIM card activation. Therefore, they can't resolve the issue that I am having at the moment.
They also indicated that they are working on resolving the issue during the Christmas break. However, they could not provide an estimated time for a resolution. Furthermore, they also listed their data-only packages as "out of stock" on the website.
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