Technical Support (Fongo Support)
Feb 1, 1:16 PM EST
It appears as though your account has been deleted due to inactivity. Please check our deletion policy FAQs for full details (https://support.fongo.com/hc/en-us/arti ... t-deleted- and http://support.freephoneline.ca/hc/en-u ... t-deleted-).
Technical Support (Fongo Support)
Upon further investigation we have determined that an inconsistency appeared during the migration of your account which caused it to be wrongly terminated.
We will try harder in the future to ensure that this will not happen again.
Savario wrote:this happened to me also and they deleted my account.
how can I get it restored?
fizikz wrote:Well, the question is were you inactive or not?
fredom23 wrote:I just got another email from Fongo stating that my account will be deleted even though my account was ported from another carrier to Free Phone Line and I purchased the Voip unlock key.
fredom23 wrote:it seems that Fongo is not honoring their own deactivation policy. I have a purchased voip key from Freephoneline.ca long time ago and now they want to delete my account.
Danp wrote:Hi, I have purchased the voip unlock key ( and ported a number ) about 8 years ago, and a few months ago (my ata is down) I started getting the email about inactivity, they take 1$ per month until I make a call and will cancel the account when the end is reached.
Danp wrote:So it's unclear if the voip unlock key is a solution to this
Danp wrote: I will check if there is any doc about this but maybe someone has some insight?
Danp wrote:Ok, so now after going through the links you have sent, I see that they are not actually going to delete the account. They are just expiring my world credits.
Thanks again for this, I do appreciate the time you have taken to respond and provide information.
Have a wonderful day!!
Dan.
fredom23 wrote:
I am very confused and angry because when I purchased freephone line key 10 years ago the live agent assured me that this will never happen. They assured me that I will be able to keep my phone number and account practically for ever.
I had that balance on that account for past 2 years and all of a sudden I keep receiving those stupid emails and money is being withdrawn.
The agent never mentioned any world credits expiry and I know I asked him about that. So I;m angry and I need someone from fongo to explain themselves.
3a) Users who have ported in a number from another carrier, have purchased a Voip Key, have an active Texting Package, or a World Credit credit balance, are not subject to the inactivity policy; however World Credits DO EXPIRE (see section 3b below).
3b) If your account becomes dormant (no outgoing calls for 90 days) and you still have a World Credit balance, you will be issued a $1 dormant fee for each month going forward until you place an outgoing call. Once your World Credit balance reaches $0 your account is subject to automatic deletion.
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