[Resolved]HT812 not registered

[patboy2020]

help me please my home phone freephoneline is always not enregistered ATA HT812 pamarater and configuration please

[Liptonbrisk]

Do not use the exact same failover sip server as the primary. The entire reason of using failover is to not register with the exact same server when registration fails. Also, too many registration attempts within a short interval can lead to a temporary IP ban. Outbound proxy should be removed. Delete failover sip server.
Unfortunately, I don't have time to look at every single setting.
I suggest performing a factory reset of your ATA, unless someone else wants to go over your configuration with you.

1. There's a factory reset button on the back of your ATA. Hold it down for 7 seconds.

2. Then follow this guide: http://forum.fongo.com/download/file.php?id=2051.
Do not change anything the guide doesn't say to change.
I know the ATA model is different, but the settings are similar.
For primary SIP server, use "voip4.freephoneline.ca:6060" without the quotation marks.
Ensure that SIP Username and Password are entered correctly. They can be found after logging in at https://www.freephoneline.ca/showSipSettings.

Your latest device firmware can be found at http://www.grandstream.com/support/firmware.

If your ATA is unable to connect at all to the internet, try performing PPPoE login in the ATA if you're using DSL. If the ATA still can't connect to the internet, you can try specifying different DNS servers in the ATA.

[patboy2020]

why my freephoneline line has not been registered for several weeks

[Liptonbrisk]

Please don't crosspost in multiple discussion areas about the same issue. Troubleshooting in multiple threads about the exact same issue becomes confusing. Thank you for your future consideration. Moreover, your issue has nothing to do with Fongo Home Phone, where I merged your second post from.

You've configured your ATA improperly. Chances are you've been temporarily IP banned. Refer to my previous post.

[patboy2020]

my freephoneline line does not want to work for weeks I have to try everything the parameters sip and password and nothing to do, so can someone tell me if I have the right parameters please

[Liptonbrisk]

so can someone tell me if I have the right parameters please

As I stated before, you don’t: http://forum.fongo.com/viewtopic.php?f=8&t=19853#p77674

Do not use the exact same failover sip server as the primary. The entire reason of using failover is to not register with the exact same server when registration fails. Also, too many registration attempts using the same proxy within a short interval can lead to a temporary IP ban. Outbound proxy should be removed. Delete failover sip server. The first setting I looked at is wrong. I don't feel spending time looking over everything else is worth it.

1. There's a factory reset button on the back of your ATA. Hold it down for 7 seconds.

2. Then follow this guide: http://forum.fongo.com/download/file.php?id=2051. I know the ATA model is different, but the settings are similar.
Do not change anything the guide doesn't say to change. It doesn’t tell you to specify a failover proxy, much less to use incorrectly the same one as the primary. The guide doesn’t tell you to specify an outbound proxy.
For primary SIP server, use "voip4.freephoneline.ca:6060" without the quotation marks.
Ensure that SIP Username and Password are entered correctly. They can be found after logging in at https://www.freephoneline.ca/showSipSettings.

Your latest device firmware can be found at http://www.grandstream.com/support/firmware.

If your ATA is unable to connect at all to the internet, try performing PPPoE login in the ATA if you're using DSL. If the ATA still can't connect to the internet, you can try specifying different DNS servers in the ATA.

[patboy2020]

I succeeded it was the ATA which was defective but on my new ATA it says registered but when I place a call it tells me invalid password and why ?

[Liptonbrisk]

Registration status with Freephoneline shows registered or connected even when the SIP password is wrong. You'll know the password is wrong when you attempt to make a call.

Login at https://www.freephoneline.ca/showSipSettings
Check your SIP password

Double check that you haven't accidentally added an extra blank space or had your browser or some other program automatically fill your password incorrectly

Also check to ensure that SIP User Agent is a device you recognize.

[patboy2020]

I entered the correct password the ATA says registered but when I want to make a call it tells me that password is not valid

[Liptonbrisk]

I entered the correct password

Manually type the password in. Do not copy and paste. You may be entering an extra blank space.

the ATA says registered

I know that's confusing, but with Freephoneline, the SIP password can be wrong in the ATA, and the ATA will still show "registered".

but when I want to make a call it tells me that password is not valid

Usually, the problem is the password that people copy and paste incorrectly. Sometimes an extra blank space gets added.

Login at https://www.freephoneline.ca/showSipSettings

The problem is your password is wrong in the ATA.

[patboy2020]

SIP username is number phone freephoneline ?

[Liptonbrisk]

SIP username is number phone freephoneline ?

If your SIP username is wrong in the ATA, you'll hear, "This account number is not valid."

Your SIP username is found after logging in at https://www.freephoneline.ca/showSipSettings.
SIP username starts with 1.

[Liptonbrisk]

If SIP Password is wrong in the ATA, you'll hear, "That password is not valid."

So, you've got the wrong password entered in the ATA. There's a typo, or there's an extra blank space. But the password is wrong.

Let's say your password is "B667ab"

Some people accidentally copy and paste " B667ab "

There's an extra space both before the B and after the b. So be careful if you copy and paste the password.

Sometimes browsers automatically fill forms with wrong information (or password apps) too.

[Liptonbrisk]

Enter SIP Password, which is found after logging in at https://www.freephoneline.ca/showSipSettings, into "Password" under the FXS Port tab of your Grandstream ATA.
Do not enter SIP Password in "Authenticate ID".

Are you still using a Grandstream ATA?

[patboy2020]

thank you very much for the help i ask fongo technic support to change my SIP password freephoneline for a new SIP password and it works now

[Liptonbrisk]

I’m glad the problem is fixed. Thanks for letting me know.

[patboy2020]

thank you and last question what is the dial plan i should use please

[Liptonbrisk]

The default one in the Grandstream ATA should work.

You could use something like the following if you want:

{[2345689]11|*98|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|011xxxxxxxxxxxx.}
That example should work for Montreal, but maybe I'm missing something.

However, the default dial plan in the ATA works.

[patboy2020]

how to get voicemail in french with freephoneline

[Liptonbrisk]

Login at https://www.freephoneline.ca/voicemailSettings

Change “preferred language” to French.

Click “Update”

[patboy2020]

it's still in english

[patboy2020]

and the * 98 does not work I have to do the 1-438-338-3002

[Liptonbrisk]

it's still in english

That's because you're dialing an access number instead of your own phone number or *98.

[Liptonbrisk]

and the * 98 does not work I have to do the 1-438-338-3002

1. a) Dial ***
b) Then dial 02
c) Enter the IP address you hear into a web browser.
d) Login to your ATA.

Default login password is admin.

2. Navigate to FXS Port tab being used-->scroll down to "Call Features Settings"
a. Is 98 listed anywhere there? If so, disable the corresponding call feature. Set it to "No".
b. Alternatively, set "Enable Call Features" to "No".

Click "Update" button.

At default, *98 should be permitted to dial through FPL in the dial plan. If not, a rule needs to be added to your dialplan.

Then add *98 to your existing dialplan.

For example, {[2345689]11|*98|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|011xxxxxxxxxxxx.}