frankrizqo wrote:Interestingly on the called phone, it shows a symbol for "rejected call"
I made sure that the FPL no. is not blocked and it is not
1) Is Do Not Disturb enabled on the phone that you're trying to reach?
2) Ensure that you are not using *67 or trying to place anonymous outbound calls on your ATA.
Dial *31 (send caller ID). Then try calling again.
3) It could be a carrier issue on Rogers' end. I suggest contacting them and asking why their network is rejecting your Fibernetics (carrier) number.
Ask if there's a Rogers (carrier) number that you can call to test. A Rogers wireless store may be accommodating.
4)You can also submit a request to inquire about a possible carrier issue:
https://support.fongo.com/hc/en-us/requests/new. Specify that it's only Rogers numbers that present the problem for you and provide them in the ticket.
5) I was hoping to find a SIP error code somewhere, but that may not help much in this case. One way to would be to capture a syslog, but I'm not sure what the method Grandstream recommends to do so.
I did find this:
http://www.grandstream.com/support/faq/troubleshooting"How do I enable Syslog feature on my unit?
If your unit has Syslog feature (generally under Advanced Settings page), you can use it for debugging any issues. There are two fields for Syslog:
Syslog Server: Enter the IP address of your Syslog Server. If you don't have one, you can enter a broadcast IP address (ex. 192.168.1.255) and then capture a trace on a PC on the same LAN.
Syslog Level: You can set it to different Levels. For debugging set it to DEBUG of course."
I'm not sure what they expect you to use on your PC. Maybe Kiwi. If you want to pursue capturing a syslog, try asking at
https://forums.grandstream.com/ or
https://helpdesk.grandstream.com/ for a recommended method.