Randiemmills wrote:I’ve been a FPL user is 2007
https://web.archive.org/web/20120211042 ... fongo.html"Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca."
Forum postings also don't go back further than 2009.
with an unlock key that cost me $25.00 at the time
$50+tax
I have one the very scarce 604-283-XXXX numbers
Fibernetics, Vancouver number
I am aware that Fongo either buys or leases numbers from the 2 major Canadian vendors.
Fibernetics is the CLEC that Fongo uses. The carrier for Fongo is Fibernetics. They're Fibernetics' numbers.
https://web.archive.org/web/20120211042 ... fongo.html"Is Fongo a CLEC?
No, but we’re good friends with one.
A CLEC (competitive local exchange carrier) is a government regulated classification for phone companies. Fongo has agreements with Fibernetics, a CLEC with a national telco network. These agreements allow Fongo to leverage Fibernetics' network assets and regulatory status, providing Fongo with a huge cost advantage over other VoIP providers. We pass these savings on to customers.
What’s Fongo’s track record?
Fongo has been providing free calling across Canada since 2009 under the name freephoneline.ca. We’ve powered millions of free phone calls and saved Canadians millions of dollars. In 2010, we launched our first partner brand – BudPhone – with Labatt Breweries. The team behind Fongo has a long history of offering innovative calling services dating back to 1997.
How are Fongo and Fibernetics related?
Fongo was formally spun-out of Fibernetics in 2010. Fongo and Fibernetics are now independent companies. That said, we really like each other."
I’ve been trying for years to get to the true answer of why no exchanges here in Kelowna.
If you want an official response, you need to submit a ticket:
https://support.fongo.com/hc/en-us/requests/new. Submit it as a Fongo Mobile customer.
These are user-to-user support forums only, and support staff is not obliged to read or respond here. That is, I doubt most non-employees are in a position to know the answer to your question.
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile account. Again, these two accounts are unrelated.
Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.
Visit
https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.
If you don't receive a satisfactory response from them, you could try contacting Fibernetics. I suspect someone there is more likely to know the real reason.
You can contact them at
https://www.fibernetics.ca/contact/.