peterkelos wrote:3. ATA has disabled all call features so can't dial *anything
My call log does not have the columns Jake's has. Is there someplace where I can get this detail?
I checked the ATA settings using the user account and it still has my SIP
peterkelos wrote:
no they do not go anywhere and the ring stops
It never rings for more than 1 ring
Calling *73 gives me a message "This call is not covered by your tarrif plan"
Would that only affect incoming calls?
no On Hook did not change
LiptonBrisk wrote:Is there anything listed under Forward, Busy Forward, or Delayed Forward for Port Options?
peterkelos wrote:Unconditional forward feature Yes. Enable unconditional forward 72, disable unconditional forward 73
Busy Forward Feature Yes, Enable busy forward 90, disable 91
Delayed Forward Feature Yes, Enable delayed forward 92, disable 93
hanke wrote:It sounds like more that the power adapter is weak. I had similar issues with my ATA, outgoing worked fine, incoming rang then stopped after 1 ring but in my case I noticed the ATA was basically rebooting. I realized that the ring cycle to power the connected phones drew the power down resetting the ATA. I replaced the power adapter and all worked fine again. Not sure if that could be the cause in this case or not.
Liptonbrisk wrote:Ringing is affected by voltage, and if the power adapter (or something in the ATA, possibly the phone port) has been damaged, that can affect ringing, particularly if the voltage is not sustained.
However, I'm not sure why the call would completely end after 1 ring.
The ATA doesn't appear to reboot after 1 ring, correct? If it does, the ATA or its power supply/adapter is likely damaged. The lights on the ATA stay on, right?
peterkelos wrote:When I dial in to the ATA I do not notice anything in port options on the Status page.
When I dial in all of the lights stay on the ATA.
I tried moving the power adapter to a different receptacle on the UPS but no change. Moved the power adapter away from the UPS no improvement.
In your experience how long does Fongo take to respond?
peterkelos wrote:First I wanted to express my gratitude for your help.
Jake wrote:Just thinking about how to test the ata, if you unplug it completely and let it unregistered, then when you call in it should ring as many times as is set in your rings to voicemail setting.
hanke wrote:Well, I would try to shut off any ringer of the 1 and only phone set attached to the ATA. Make an incoming call, watch the ATA lights indicating an incoming call and let that go to voice mail or pick it up. If it disconnects at that time, remove the connected phone set and make another incoming call, letting it go to voicemail. If it disconnects then I would suspect either the ATA power supply or the ATA is defective. It would be worth while to reload the firmware but since this is a Fongo account a paying customer should not be required to do this stuff as well as the ATA is probably locked down.
peterkelos wrote:Finally remove the phone cord from the ATA and the call goes to voice mail
Strongly suggests defective ATA to me.
peterkelos wrote:Fongo support got back to me and said that everything was good on their end and to try hooking a phone directly to the ATA. Once I did that the incoming calls did not hang up after 1 ring. The ATA is some distance from my base station so I back feed the signal from the ATA using my existing telephone plug in the wall (which was previously the feed from my landline). I think that the ATA may not have enough voltage or there may be an issue with the wiring needing more voltage. My solution was to plug the telephone base station directly into the ATA and put the second remote phone where the base station was. So far so good but I cannot explain why it worked well, then stopped, then started and then stopped.
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