No dial tone for freephoneline

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kk18
Just Passing Thru
Posts: 2
Joined: 09/10/2011

No dial tone for freephoneline

Post by kk18 »

I been using this freephoneline over 15 years and have no problem at all until one last Saturday with the big storm and my home power went out for a few hours. After few hours later, the power went back up but my home landline not working at all with no dial tone. I reset my internet modem even I reset my router too but no luck at all. Any idea what is going on?
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Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: No dial tone for freephoneline

Post by Jake »

My immediate thought would be either the power supply or the ATA itself being damaged when the power coming back on.

Do the lights on the ATA suggest everything is OK?
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sncbhle18
Active Poster
Posts: 50
Joined: 11/17/2011
SIP Device Name: Cisco SPA122
Firmware Version: 1.4.1
ISP Name: Rogers Cable
Computer OS: Windows 10
Location: YYZ

Re: No dial tone for freephoneline

Post by sncbhle18 »

kk18 wrote:I been using this freephoneline over 15 years and have no problem at all until one last Saturday with the big storm and my home power went out for a few hours. After few hours later, the power went back up but my home landline not working at all with no dial tone. I reset my internet modem even I reset my router too but no luck at all. Any idea what is going on?
Which ATA did you use? Is it connected directly through your internet modem/router gateway combo or connected through a separate router (while the modem is in bridged mode)?
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