Fongo Planned Maintenance

Important and exciting updates from Fongo!
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FONGO_Announcements
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Fongo Planned Maintenance

Post by FONGO_Announcements »

Maintenance Announcements will be posted here.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/IbtlbnwXLCD6

"Scheduled - Server Maintenance (Fongo Mobile, Free Phone Line)Scheduled for Sep 27, 02:00 - Sep 27, 04:00 (EDT)

Scheduled - System Maintenance/Upgrade: During this time, the Fongo website will be down. Also, Fongo Mobile and Free Phone Line users may experience some downtime (not able to login, make/receive calls & voicemails) during the window of time specified. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/8ZBJsORfswbg

"Scheduled - Server Maintenance (Fongo Mobile, Free Phone Line)Scheduled for Sep 29, 02:00 - Sep 29, 04:00 (EDT)

Scheduled - System Maintenance/Upgrade: During this time, the Fongo website will be down. Also, Fongo Mobile and Free Phone Line users may experience some downtime (not able to login, make/receive calls & voicemails) during the window of time specified. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/sDv11RzVLYNH

"Scheduled - Server Maintenance Scheduled for Oct 18, 02:00 - Oct 18, 05:00 (EDT)

Scheduled - System Maintenance/Upgrade: During this time, some websites including the Fongo website will be down. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/Rr3szBpIYIbW

Scheduled - System Maintenance/Upgrade (Fongo Mobile, FreePhoneLine and Fongo Home Phone) Scheduled for Oct 19, 02:00 - Oct 19, 05:00 (EDT)

Scheduled - During this time users may experience some downtime (not able to login, make/receive calls & voicemails). No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/8wi3BJxqiLHM

"Scheduled - Server Maintenance (Fongo Mobile and Fongo Works) Scheduled for Oct 20, 02:00 - Oct 20, 05:00 (EDT)

Scheduled - During this time users may experience some downtime (not able to login, make/receive calls & voicemails). No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/KVtEBoudV59p

"Scheduled - Server Maintenance (Fongo Mobile, Fongo Works) Scheduled for Nov 09, 01:00 - Nov 09, 05:00 (EST)

Scheduled - System Maintenance/Upgrade: During this time, the Fongo Works website will be down. Fongo users may also experience some downtime (not able to make/receive calls & voicemails) during the window of time specified. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/KSqP5KV3SjTd

"Scheduled - Calling Platform Migration Scheduled for Nov 21, 00:00 - Nov 25, 00:00 (EST)

Scheduled - During the week of November 21-25 we will be migrating our Calling Platform to the newest version. This may result in downtown for various components related to account management and purchases on the calling platform itself."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/KSqP5KV3SjTd

"In Progress - Calling Platform Migration Scheduled for Nov 21, 00:00 - Nov 25, 00:00 (EST)

In Progress - Calling platform migration is in progress. Portions of the service that interact with the calling platform will be up and down intermittently all week. This affects Fongo Mobile, Fongo Works, Fongo Home Phone and Freephonline. Functionality related to new account signups and purchases of World Calling Credits will be down for the longest duration."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/Vny1OEVaC8AX

"Identified - Voicemail Service Degraded Performance
Identified - As a side effect of the platform migration we are aware of degraded performance with voicemail, such as delays during delivery of voicemail to the app or voicemails to email. We have engaged the vendor to rectify the issue. Nov 30, 2022 - 08:13 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/cjE1TACuHrD3

Identified - Account Services Additional Latency

Investigating - As a side effect of the platform migration we are aware of degraded performance with calling system account services. Account setting changes in app, on the web or in Fongo Works may take longer than normal. We have engaged the vendor to rectify the issue.
Nov 30, 2022 - 08:14 (EST)
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/Tpzi6pRncwOz

"Scheduled - Calling Platform Emergency Maintenance Scheduled for Dec 07, 00:00 - Dec 07, 00:30 (EST)

Scheduled - The vendor of our calling platform will be taking the services offline overnight for about a half an hour to address some of the issues that we have been experiencing since the migration".
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/AbNWs4BMO1iy

"Identified - Fongo/Fongo Home Phone Management Site Outage

Identified - The new user registration services for Fongo Home Phone and Fongo Mobile are currently unavailable. Additionally account management and the web store for these products are unavailable. We are currently investigating.

Dec 16, 2022 - 11:03 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/whOtbidooVyA

"Investigating - Sign up Process Failing

Investigating - We are having some issues with the Sign up process and it might not work properly. We are working to fix this as soon as possible.
Jan 09, 2023 - 11:24 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/9xIL4P2wmD8x

"Scheduled - Emergency server update Scheduled for Feb 07, 01:00 - Feb 07, 01:30 (EST)

We are going to do an emergency path update on one of our servers. During this time, the Fongo Works website and login will be down. No action is required from users. We are sorry for this short notice."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/hSEoqFFdCj2z

In Progress - Server Maintenance (Fongo Mobile) Scheduled for Feb 13, 19:00 - Feb 14, 03:00 (EST)

In Progress - We are doing some maintenance on our servers, during this time the Fongo Mobile service will experience some service intermittence
Feb 13, 2023 - 20:10 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/zpU7Xw6y8R1x

"Resolved - All services and online dashboards/user-portals are back online. Everything is back to normal with the exception of MMS on Fongo Mobile. This feature is still being worked on.
Apr 30, 2023 - 21:34 (EDT)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/qpTcnf5bv8PG

"Resolved - A network provider had some network issues for about 20 min. During this time the Voice Service among others for Fongo Mobile and Fongo Works were down since we could not communicate with them. They have fixed the issue and all services are working as expected. We are sorry for the inconvenience.
May 04, 2023 - 18:09 (EDT)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/incidents/sXOFllfDpL0z

"Identified - We are currently experiencing an outage with Fongo Mobile. We have detected the error and are working hard to restore the service as fast as we can. We are sorry for the inconvenience this is causing.
May 05, 2023 - 15:24 (EDT)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/4gV4z34mjzxD

"Scheduled - Server Maintenance (Fongo Mobile, FreePhoneLine and Fongo Home Phone) Scheduled for Jun 15, 03:00 - Jun 15, 04:00 (EDT)


Scheduled - During this time users may experience some downtime (not able to login, make/receive calls & voicemails). No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/g0xtoO8Hm1JN

"Scheduled - FreePhoneLine DNS MaintenanceScheduled for Dec 03, 01:00 - Dec 03, 03:00 (EST)
Scheduled - We will doing some maintenance and cleanup, during this time the website and the services will the unavailable. We are sorry for any inconvenience that this might cause. No user action is required."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/yeJrYvW8r1C8

"Scheduled - Server Maintenance (Fongo Mobile) Scheduled for Jan 17, 01:00 - Jan 17, 03:00 (EST)

Scheduled - System Maintenance: During this time FM users may not receive Incoming Notifications for SMS and Phone calls may not work. If you have the app running in the background, you won't experience any issues. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Re: Fongo Planned Maintenance

Post by Liptonbrisk »

https://status.fongo.com/maintenances/jsZ92ODFElci

"Scheduled - Server Maintenance (Fongo Works) Scheduled for Jan 16, 01:00 - Jan 16, 03:00 (EST)

Scheduled - System Maintenance: During this time FW users may not receive Incoming Notifications for SMS and Phone calls may not work. If you have the app running in the background, you won't experience any issues. No action is required by users."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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