Getting Account invalid error when sending email to reset pw
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tutipups
- One Hit Wonder
- Posts: 1
- Joined: 10/24/2022
- SIP Device Name: SM-A515W
- Firmware Version: Android 12
- ISP Name: FIzz
- Computer OS: Windows
Getting Account invalid error when sending email to reset pw
So i need to reset my fongo password and whenever i try to reset the password. It sais "account invalid" and i dont get any emails to reset my password. I used Fongo less than a week ago to call the bank so it can't be related to inactivity. Thanks for the help
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Liptonbrisk
- Technical Support
- Posts: 2770
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: Getting Account invalid error when sending email to rese
https://support.fongo.com/hc/en-us/arti ... r-deleted-
The above link should be updated to indicate the information below.
From https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
Volunteer Mods don’t work for Fongo, and official support staff is not obliged to respond on the forums.
You can submit a ticket here: https://support.fongo.com/hc/en-us/requests/new
The above link should be updated to indicate the information below.
From https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
Volunteer Mods don’t work for Fongo, and official support staff is not obliged to respond on the forums.
You can submit a ticket here: https://support.fongo.com/hc/en-us/requests/new
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.