D.K wrote: can not log in to the app
What error message appears?
1. Visit
https://support.fongo.com/hc/en-us/arti ... Mobile-AppI tried the support two times in the last 2 weeks, no reply.
2. Visit
https://status.fongo.com/"Support System Degraded Performance
Status of support.fongo.com (replying to support requests)"
Although support ticket responses can be delayed a week, two weeks is, in my opinion, overly excessive.
3. Ensure that you check your online webmail spam folder (login and check your webmail from a browser, and navigate to your spam folder) for potential missing emails from Fongo support.
I've tried deleting the app and reinstalling it (iPhone), tried from data and no wifi, and tried from Android but can't log in.
4. Visit
https://support.fongo.com/hc/en-us/arti ... e-devices-"Using Fongo Mobile on multiple devices
While you can install Fongo on multiple devices, an active login is limited to one device at a time. For example, if you are currently logged in on your iPhone and then you log in on your Android phone, you will be logged out on your iPhone. All incoming calls and texts will always arrive on the last logged in device.
Notes
If you download and register the Fongo app on iOS, then you buy an Android and wish to use your Fongo account on it, you will need to contact our support team so they change your account type to the proper operating system.5. Also visit
https://support.fongo.com/hc/en-us/arti ... r-deleted-The above link should be updated to indicate the information below.
From
https://support.fongo.com/hc/en-us/arti ... ngo-Mobile“App Downloaded From Wrong App Marketplace
If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.
Please ensure that you get Fongo apps from the correct marketplace:
Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
I did pay world credit.
6. Here's the escalation process:
https://support.fongo.com/hc/en-us/arti ... -complaintIf Fongo support won't respond to you, you can file a complaint with CCTS:
https://www.ccts-cprst.ca/for-consumers ... aint-form/.
Volunteer Mods don’t work for Fongo, and official support staff is not obliged to respond on the forums.