[Resolved] Account suspended due to using unofficial app

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[Resolved] Account suspended due to using unofficial app

Postby janwu » 02/16/2023

hello, I have the same issue, when I was out side of Canada on December, my account has the same issue, could not login, I came back to Canada now, still got the same issue, I sent the request, no response, how can I check my ticket status? thanks.
janwu
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Re: [Resolved] Can't log in to the app

Postby Liptonbrisk » 02/16/2023

janwu wrote:hello, I have the same issue, when I was out side of Canada on December, my account has the same issue, could not login, I came back to Canada now, still got the same issue, I sent the request, no response, how can I check my ticket status? thanks.


Login at https://support.fongo.com/hc/en-us/requests to view ticket status.

https://status.fongo.com/

"Support System
Status of support.fongo.com (replying to support requests)
Degraded Performance"

Ticket responses can take a week for a response, and support staff does not respond to tickets on weekends or holidays.


From https://support.fongo.com/hc/en-us/arti ... ngo-Mobile
“App Downloaded From Wrong App Marketplace

If you have downloaded the app from an App Marketplace other than the one specific to your device, this will lead to an account suspension. It is against the terms of service to use a side-loaded version of any Fongo app.

Please ensure that you get Fongo apps from the correct marketplace:

Amazon App Store - All owners of Kindle Fire devices
Google Play - Any Android device with Google Play services installed
Apple Appstore - Any iOS, iPadOS, or MacOS device
Huawei AppGallery - An additional option for Huawei devices
Samsung Galaxy App Store - An additional option for Samsung devices”
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: [Resolved] Can't log in to the app

Postby janwu » 02/16/2023

thank you, fongo support reply to me and told me that I was using Fongo Mobile app from an App Marketplace other than the one specific to your device, so I removed the app and downloaded the app from the required place, it works now.
thanks the Fongo support team.
Janwu
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