[RESOLVED - Sept 08 2010] Server Temporary Unavailable

[Askarii]

GREAT WORK FPL TEAM!!!!

I've been here for a while now, over 2yrs and very happy with the service.

GUYS its FREE...there will be intermittent issues if you don't like it go pay for service.

I'm very thankful for the team, they are always on top of it and very open in the forums...sure they can post on their website a small link directing you to the forms to understand the outage but think of the marketing that brings.

Thanks FPL!

I agree, the admins and community feel like a small place, making it friendly and appreciated.
Being a student in business administration I can't say how much it is appreciated that communication between admins and users are so simple.
Problems happen, it's inevitable. A strong community (no matter how large) will make the difference between annoyed users and angry users.

Good job FPL community admins

[FONGO_kris]

Amidst the frustration and panic here, I'd like to throw out a huge "Thank you!" to all our faithful users, and those who can at least take it with a grain of salt, understanding the terms of the services.

To again, quote Askarii in some way - I'm glad we can keep you all annoyed... (Rather than angry that is!), of course we strive for our users confidence and happiness with the service!

[mjbad2]

I will have to enforce the matter of opinion in regard to the posts before beverlys last (about the fail safes, etc..). Users who have not had issue are not wrong, they have simply been without issue for the amount of time they reference.

mjbad2, in the case of all but two of the posts you added here (from what I read) they lasted less than 60 minutes - Yes, still an issue, but they were not global.

I disagree. Some outages you didn't know at all. Most or all of them were for more than 4 hours.
Remind you I have not yet ported my Bell phone to FPL for this reason. Because Bell was down only once in last 15 years.
And I am paying $30 for Bell. I want to port this year-end but such outages are not good.

But I know you are doing your best.

[janmic]

My PBX just registered to FPL servers

[FONGO_kris]

We have restarted our SIP gateway, registration looks to be restored.

Can anyone else confirm janmics' results?

I am testing 4 devices currently they are working.

[sukasem]

Yes, Asterisk get registered now.
Hope problem is gone

[jovan1]

It does work.
Thanks for great help.

[FPLsavvy]

back to normal now.

[Scoponox]

I am getting a dial tone....great work

[Morgan]

I am disappointed by this outage and it will cause me some grief but I understand that things like this happen.

I do want to point out that I am very pleased to see the admins (and I'm sure other FPL employees) are on top of this issue, providing updates, and answering questions on the forum rather than leaving everyone in the dark.

I now see that the service is back in operation and I can confirm that FPL is working for me again.

Please keep up the great work!

THANK YOU!!!

[FONGO_kris]

Based on user responses along with our other tests services seem to be fully restored as of 23:45 EST Sept, 08 2010.

Again, we are very sorry and apologize for any inconveniences this may have caused.

[mjbad2]

Thanks

[madroone]

awesome work thanks!!!!

[azaaram]

Thanks for the great support

[ekster]

Thanks to whoever was the one fix it!
And to the admin for answering the questions so quick and keeping us posted

[laurent]

Thanks to whoever was the one fix it!
And to the admin for answering the questions so quick and keeping us posted

Companies that keep a close link between themselves and the public is the ones I tend to do business with as much as possible. I much prefer my ISP post on their blog that they're experiencing whatever problem than Bell's permanently "All systems OK" status page, and no one to answer you when you call for help other than "Please reboot your PC" and "Reinstall your modem" and "Rebuild a new house, see if the problem follows the new house".

[Askarii]

Thanks to whoever was the one fix it!
And to the admin for answering the questions so quick and keeping us posted

Companies that keep a close link between themselves and the public is the ones I tend to do business with as much as possible. I much prefer my ISP post on their blog that they're experiencing whatever problem than Bell's permanently "All systems OK" status page, and no one to answer you when you call for help other than "Please reboot your PC" and "Reinstall your modem" and "Rebuild a new house, see if the problem follows the new house".

Ha, nice call Laurent,

I agree, quality of service to clients is important. Technical problems do (and will) occur. Over-all I'm very satisfied with FPL's service. I especially appreciate the un-controlled bandwidth, something I despised with Bell.

[laurent]

Might I add, this would be a great opportunity for FPL to open a Twitter account and post status updates there so that clients like us can be quickly informed of outages, planned maintenance, and more importantly, service re-establishment.

[FONGO_steve]

Might I add, this would be a great opportunity for FPL to open a Twitter account and post status updates there so that clients like us can be quickly informed of outages, planned maintenance, and more importantly, service re-establishment.

We've considered that for the future, but at present time it's much easier for us to simply stick a global announcement in the forums as it's one less place we need to monitor.

However, it's still in the idea bucket as we continue to grow and add more staff!

[laurent]

ah yeah, staff. I also work in a small company, and most great ideas are put on hold for lack of resources.

[Just_Me]

I am not going to complain too much....that's exactly it. You do tend to get what you pay for. I do like the Admin's attitude and he does seem sincere. That goes a long way in reducing the frustration.

I do think the time up top should be changed to PST, EST, or whatever time zone is here.

change in your user control panel - board pref. - Edit global settings

Board time preferences have nothing to do with the time writen in the subject line.....that's what I was referring to.

[Chamitae]

Hi everyone,

It seems that the server problem is resolved, but my PAP2T still can't connect to the login server. Is the issue really resolved?

For the info, I haven't changed my configuration (I know it is ok) and I can ping voip.freephoneline.ca successfully.

Thanks

[Chamitae]

Nevermind, it is connecting now.

Thanks anyway.