Unable to call Kenya

[alexkillby]

I was unable to place a call to Kenya that went through fine on my Rogers Wireless line.

The number was +254 700-310942

It's a business, so this number is posted publicly.
Looks like the call destination was recognized based on the call log entry below, but Fongo claims the number is incomplete (it isn't).
Invalid number format (incomplete number) KENYA-MOB SAFARICOM

Unfortunately this means I had to pay considerably more to make the call - hopefully this issue gets through to the right person!

[Liptonbrisk]

I suspect this is the issue: viewtopic.php?p=80989#p80989

Submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.

They appear to be manually unblocking destinations on a per account basis. Tell them what countries you want to call, and ask them to manually unblock those destinations on your account.

Definitely include the number you're trying to call in your ticket.

--
These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, submit another: https://support.fongo.com/hc/requests/new (Choose "My Account Inquiry" for the final issue type.)

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[Liptonbrisk]

The number was +254 700-310942

https://www.howtocallabroad.com/kenya/

So, you need to dial 011254700310942.
You probably are.
Ensure that the entire number appears in your call log after logging in at https://www.freephoneline.ca/callLogs.
If it is, then refer to the first post and submit a ticket to get Kenya unblocked as a calling destination on your account.



https://account.fongo.com/calling/long-distance
Price: $0.17 per minute plus 4 cent connection fee

World Credits are required: https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline VoIP unlock key users)

https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline desktop app users)

World Credits automatically renew: https://support.freephoneline.ca/hc/art ... Auto-Renew

I'm having to break up my response into two separate posts because the maximum number of URLs per post is 10.