cannot make phone call to China

[edwardhdwang]

I have a phone registered under Freephoneline, and kept $3.5 world credit in its account. Recently I made an international call to China and I dialed like "01186135XXXXXXXX", it does not work. I pretty sure the phone number is correct. After that, I even recharged $5 to this account, but the result is still the same?

Friends, any idea of this situation?

[Liptonbrisk]

Recently I made an international call to China and I dialed like "01186135XXXXXXXX", it does not work.

https://www.howtocallabroad.com/results ... llto=china

You need to dial 011 86 135 xxxx xxxx
You probably are.

Ensure that the entire number appears in your call log after logging in at https://www.freephoneline.ca/callLogs (select the current month, and then click "submit").
Check the disconnect reason. Are you getting an incomplete number error?

I suspect this is the issue: viewtopic.php?p=80989#p80989
Submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.

They appear to be manually unblocking destinations on a per account basis. Tell them what countries you want to call, and ask them to manually unblock those destinations on your account.

Definitely include the full number you're trying to call in your ticket.


https://account.fongo.com/calling/long-distance
Price: $0.02 per minute plus 4 cent connection fee


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World Credits are required: https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline VoIP unlock key users)

https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline desktop app users)

World Credits automatically renew: https://support.freephoneline.ca/hc/art ... Auto-Renew

I'm having to break up my response into two separate posts because the maximum number of URLs per post is 10.

[Liptonbrisk]

I suspect this is the issue: viewtopic.php?p=80989#p80989

Submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.

They appear to be manually unblocking destinations on a per account basis. Tell them what countries you want to call, and ask them to manually unblock those destinations on your account.

Definitely include the number you're trying to call in your ticket.

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These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, open another: https://support.fongo.com/hc/requests/new (Choose "My Account Inquiry" for the final issue type.)

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.