Stellar support phone up and running

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Stellar support phone up and running

Postby buritto » 01/30/2013

My phone can finally receive calls. I had a much bigger issue than what the December problems were and Fongo in the last few days came through HUGE. Truly impressed with the tech support. Thanks a million.
buritto
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Re: Stellar support phone up and running

Postby FONGO_mike » 01/31/2013

What did the issue end up being? (Happy to hear you have it up and running again :) )
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Re: Stellar support phone up and running

Postby buritto » 01/31/2013

Something about a SIP setting in my router I believe. Glad it's up and running *knocks on wood*
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Re: Stellar support phone up and running

Postby yyzALEX » 02/04/2013

Buritto, a great deal of people are still experiencing the problem you appear to have resolved, can you copy the email or msg or screen grab, of the parameters you had to change to overcome calls not ringing through? I have searched for "router sip" and read the following link that explains why calls do not ring through for the ALG router they are discussing:

http://www.voip-info.org/wiki/view/Routers+SIP+ALG:

Perhaps, this may help as well and was the remedy:

http://voicent.com/predictive-dialer/bl ... rs-sip-alg


Thank you.
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Re: Stellar support phone up and running

Postby buritto » 02/05/2013

I had to adjust many things one of which was port settings to 5090 or 5060 a bunch of tweaking with the dlink router all of which I am unfamiliar with the terms and what they do. Set reset too many settings to remember. I've taken out the dlink and replaced it with my providers wifi cable modem. Hooked it up no problem to my ata. There were too many emails between us to post. Almost 30. But the router was the problem on my side I don't know if Fongo was changing things on their end. Tell you what tomorrow when I have some free time I'll search through the emails and post the necessaries of what we did.
buritto
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Re: Stellar support phone up and running

Postby yyzALEX » 02/05/2013

Great. Thanks.
yyzALEX
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Posts: 15
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SIP Device Name: sipura 2000(SPA-2000)
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ISP Name: Acanac
Computer OS: Win
Router: Wrt54g1486


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