Should this number be free?

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Re: Should this number be free?

Postby Venturess » 07/28/2014

I am wondering why this number is no longer free:

Burnaby - 778-807

Thanks
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Re: Should this number be free?

Postby dburse » 07/28/2014

Thank you it is working now. :) When I tried it at 14:49 it still didn't work but at 17:12 it did. Thanks again!
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Re: Should this number be free?

Postby Jake » 07/29/2014

Venturess wrote:I used to be able to call these two numbers for free but now I see they are not. Can you please let me know why and whether or not they will become free?

Victoria - 778-406

Burnaby - 778-807

I haven't been in the forum for a while now as everything works so well with Fongo/Freephoneline and I haven't needed assistance until now.

Thank you.

Taz


778-807-xxxx certainly should be free, especially as it is a Fibernetics (Fongo's CLEC and parent company) number. When I use the rate lookup table it is showing as a free call, so there should be no problem calling it.

778-406-xxxx is indeed Victoria, and that is on the free calling list of cities so hopefully support will check into this.
778,406,497E,Shaw Telecom Inc.,In Service,Victoria,
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Re: Should this number be free?

Postby sdpmool » 07/29/2014

Jake wrote:
sdpmool wrote:Hi,
I just got a Koodo Calgary number 587--585-XXXX. This is a local number in Calgary dialing area, but Fongo/Freephoneline does not recognize as a free calling number. Would you please verify it?

Thanks.


That number is indeed on a Calgary listed exchange, http://www.fongo.com/calling/free/

Edit. I have been informed that this number should be added to the free calling list shortly. So try it tomorrow and see if the call goes through.


The number is working fine. Thank you Jake. Great service. :D
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Area Code 587 586 - XXXX

Postby darkdrgn » 08/19/2014

How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!
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Re: Area Code 587 586 - XXXX

Postby Jake » 08/20/2014

darkdrgn wrote:How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!


587-586 is indeed a Calgary number
587,586,8301,TELUS Mobility,In Service,Calgary,


Sometimes when new exchanges come online it takes a while for them to be added to the proper rate tables. Years ago it was a complete mess with hundreds of NPA-NXX numbers missing, and even some listed as free which should not have been!

Anyway, hopefully someone from Fongo will see this and make sure it is added properly to the rate tables.

Fongo Support, I thought this was supposed to be automatic from quite a while ago now?
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Re: Area Code 587 586 - XXXX

Postby Fongo Support » 08/20/2014

Jake wrote:
darkdrgn wrote:How come this is "Long Distance". Its a Calgary local number and im pretty sure Calgary is part of the free to call places!


587-586 is indeed a Calgary number
587,586,8301,TELUS Mobility,In Service,Calgary,


Sometimes when new exchanges come online it takes a while for them to be added to the proper rate tables. Years ago it was a complete mess with hundreds of NPA-NXX numbers missing, and even some listed as free which should not have been!

Anyway, hopefully someone from Fongo will see this and make sure it is added properly to the rate tables.

Fongo Support, I thought this was supposed to be automatic from quite a while ago now?

Hello Jake,

This was already added yesterday. Please ignore the message on your Fongo mobile device and place the call- should be free.

Regards,
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Re: Should this number be free?

Postby darkdrgn » 08/21/2014

Area Code 587 586 - XXXX - I keep getting "Your account balance is insufficient to place this call" message.
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Re: Should this number be free?

Postby Fongo Support » 08/22/2014

darkdrgn wrote:Area Code 587 586 - XXXX - I keep getting "Your account balance is insufficient to place this call" message.

Hi there,

What is the model of your Mobile device?

What is the version of the Fongo app installed?

Please let me know.

Thanks,
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Re: Should this number be free?

Postby taskmasta » 09/05/2014

Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?
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Re: Should this number be free?

Postby Jake » 09/05/2014

taskmasta wrote:Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?


It is actually listed as Ottawa-Hull, so it definitely should be free.
Code: Select all
819,938,Allstream Inc.,In Service,Ottawa-Hull,

Someone from Fongo should see this and get it added to the free list, or explain why it is not free.
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Unable to dial any number beginning 437-344-4xxx

Postby kainip » 11/16/2014

My wife just got a new phone plan with a new local Toronto number beginning with digit 437-344-4xxx. I tried to call her using IOS fongo apps, I got "no rate found" message and unable to call her. Anybody know the reason why I can not call this new local Toronto phone numbers.
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Re: Should this number be free?

Postby Jake » 11/16/2014

Kainip, I moved your post.

This is obviously a new exchange so it has not been added to the rate tables yet.

Someone from Fongo should pick this up and add 437-344-XXXX numbers shortly.
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Re: Should this number be free?

Postby taskmasta » 11/26/2014

Jake wrote:
taskmasta wrote:Hi,

This Gatineau number should be free I believe, but it is coming up as $0.02.
819-938.

Can you have a look?


It is actually listed as Ottawa-Hull, so it definitely should be free.
Code: Select all
819,938,Allstream Inc.,In Service,Ottawa-Hull,

Someone from Fongo should see this and get it added to the free list, or explain why it is not free.


Hi Jake,

I posted this way back in September. I'm still not able to call. Is there any way to get the Fongo folks to look at it?

Thanks
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Re: Should this number be free?

Postby Jake » 11/26/2014

They are supposed to be monitoring this thread, after all it is what they started it for.

Hopefully someone will say one way or another if it will be added. You can always try sending in a support ticket also, but posting in this thread should be enough..
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Re: Should this number be free?

Postby sukasem » 01/15/2015

587-354-XXXX is should be free too (Shaw Telecom in Calgary)
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Re: Should this number be free?

Postby random1182 » 01/30/2015

It's awesome there is a thread specific to this. My new cell number is a 289-783 and should be free but isn't. Thanks.


289,783,Rogers Communications Partnership (Wireless),8821,In Service,St. Catharines-Thorold,
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Re: Should this number be free?

Postby Liptonbrisk » 02/03/2015

The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Should this number be free?

Postby Liptonbrisk » 02/03/2015

Liptonbrisk wrote:The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile


705-762-2393
Bala, Ontario

Does not work using Freephoneline
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Should this number be free?

Postby Liptonbrisk » 02/12/2015

Liptonbrisk wrote:
Liptonbrisk wrote:The Muskokas free calling areas aren't working properly for Freephoneline customers.

https://www.facebook.com/FongoMobile


705-762-2393
Bala, Ontario

Does not work using Freephoneline


(705) 382-1356
Burk's Falls

The Muskokas free calling area isn't fixed yet for FPL customers.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Calls to Calgary 587

Postby le_kid » 02/26/2015

I just registered a new number with FPL in Calgary and I got it in the 403 range. I'm trying to call in the the 587 code (587-577-xxxx and 587-834-xxxx) but I get a message that I don't have sufficient funds, despite being local Calgary numbers.

I had a look on this forum and found out about the world rates lookup so I looked into it and both these 'areas' are listed as 0.02$. Is it 'normal' and is there any plans to change this in the near future?

Thanks
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Re: Should this number be free?

Postby Jake » 02/26/2015

le_kid, I have moved your topic to here as this one should be monitored by Fongo.

587-577-xxxx and 587-834-xxx numbers are registered for Calgary as you stated:
Code: Select all
587,577,TELUS Mobility,8301,In Service,Calgary,
587,834,Bell Mobility,6574,Assigned,Calgary,


Calls to Calgary should be free as per this list http://www.fongo.com/calling/free/#alberta

Fongo will need to add this to their rate tables so the calls are free.

These are probably fairly new exchanges so may be due for inclusion on the next update, but they need to be added non the less.

Fongo - I would suggest looking at other numbers in this area as this whole block seems to be not added.
Code: Select all
587,576,TELUS Mobility,8301,Assigned,Calgary,
587,577,TELUS Mobility,8301,In Service,Calgary,
587,578,TELUS Mobility,8301,In Service,Calgary,
587,579,TELUS Mobility,8301,In Service,Calgary,
587,580,TELUS Mobility,8301,In Service,Calgary,
587,581,TELUS Mobility,8301,In Service,Calgary,
587,582,TELUS Mobility,8301,In Service,Calgary,
587,583,TELUS Mobility,8301,In Service,Calgary,
587,584,TELUS Mobility,8301,In Service,Calgary,
587,585,TELUS Mobility,8301,In Service,Calgary,
587,586,TELUS Mobility,8301,In Service,Calgary,
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Re: Should this number be free ?

Postby setzer0384 » 04/03/2015

Hi,
I am being charged for calling this number:
581-986

It's located in Boischatel, Quebec.

Is this normal?

Thanks
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Re: Should this number be free?

Postby Jake » 04/05/2015

That exchange is actually listed up as Quebec
Code: Select all
581    986    Videotron General Partnership    328F    In Service    Quebec


So yes it certainly should be free. It could be that it is a new exchange and it is has not been added to the rate table correctly yet. Someone from Fongo should be monitoring this thread so it should get added, but I would also send in a support ticket (maybe the World Credits option) http://support.fongo.com/anonymous_requests/new Also see if you can put in a request for a refund for any amounts charged so far.

If that isn't the right place, I am sure it will be forwarded to the right person.
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Re: Should this number be free?

Postby rjp123 » 04/11/2015

I believe this number should be free as well:

289-783-XXXX

NPA-NXX BLOCK Rate Centre Region Switch OCN LATA Eff date Disc date Map
289-783 A St Catharines-Thorold ON STCTONSTBMD 8821 ROGERS WIRELESS [link] 888 map

I was charged for a call made to this number.

Thank you.
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