[Resolved] Freephoneline SIP Disconnected on SPA2102

[mfdh]

Dear fellow members, I have been using Freephoneline home phone for many years with no problem at all till a week ago. Now I cannot make and receive any calls on my phone. Lights on both phone jacks on my ATA are not lit anymore. I checked my account SIP setting, which shows the SIP Status is disconnected, and the field for SIP User Agent is unfilled. I read in the forum and one posting mentions that if SIP User Agent is empty, it shows someone else is using my number. To verify, I checked my account and I can confirm that it is not the case here, as the call logs display all the calls I tested making to my freephoneline number from another phone, with no other incoming or outgoing calls.

My question is: how can I get SIP connected again so my phone can get running again like before?

Thank you so much for your help and I look forward to hearing from you.

[Liptonbrisk]

I read in the forum and one posting mentions that if SIP User Agent is empty, it shows someone else is using my number

Hi,


That's not what is stated. "Please note that if `SIP User Agent' does not reflect a device you're using, someone else is using your Freephoneline VoIP unlock key."

That is, if SIP User Agent indicates a different device than the one you have, someone else is using your VoIP unlock key (there's an exception to this, but it would be abnormal).

That field being empty in conjunction with a "disconnected" status means you're not registered.

My question is: how can I get SIP connected again so my phone can get running again like before?

Well, you're not registered. If you're not registered, incoming calls won't work.

A. Click viewtopic.php?f=8&t=20199 and provide the answers to #1, #2, and #3.

i. What brand and model modem are you using?

ii. What brand and model router are you using?

iii. What brand and model SIP device (ATA, IP Phone, SIP app) are you using?


B. When placing an outbound call, do you hear a message indicating your account is blocked? If so, click viewtopic.php?f=8&t=20537, read carefully, and follow the instructions.

If you were not using a 3600 second registration interval, chances are your Freephoneline account has been blocked. You will need to fix your registration interval in that case and submit a ticket. Especially visit viewtopic.php?f=8&t=20533.

Also, if your account is blocked, this thread pertains to your situation: viewtopic.php?f=8&t=20541.


C. If you can make outgoing calls without hearing an error message and if your device coincides with one listed in the top, stickied posts in this forum, then click the appropriate link (incoming calls not working) for your device and follow the steps.
Lack of registration isn't affected by Do Not Disturb, voicemail, or call forwarding settings (so you can skip those related steps), but I would suggest going through everything else.
viewforum.php?f=8



If you hear to see error messages anyway, please specify what they are.

[mfdh]

Thank you so much for your quick response and clarification. Here's more information relating to your two reply messages:

A. Brand and model of routers/modem (I'm using my own in addition to the one from the ISP) and ATA

i. Zhone Router 6519-w1-na

ii. Netgear n600. WNDR3400v2

iii. ATA: Linksys SPA2102
Line 1 a simple corded phone
Line 2 a cordless phone

B & C. No I can neither make outgoing calls nor receive incoming calls, and there is no message telling me that the phone is blocked

I checked my SIP setting and it is showing Registration Expires: 3600

Thanks again and looking forward to your further advice.

[Liptonbrisk]

iii. ATA: Linksys SPA2102
Line 1 a simple corded phone
Line 2 a cordless phone
.

Well, before I get into troubelshooting, do you own two VoIP unlock keys? If not, Freephoneline policy does not permit registering both lines using the same FPL account.
Only one registration per VoIP unlock key is allowed at any time.

And if you register both lines with the same FPL account, you may run into problems.


Your ATA's setup guide is here: viewtopic.php?f=15&t=16198#p64072 (bottom of the first post). Look at page 7 of the PDF guide. Line 2 is (purposely) disabled in step 8.
If you own two VoIP unlock keys, then you can provision the second one on Line 2.

I would also take a look at this post and double check your settings: viewtopic.php?f=8&t=20532.

[Liptonbrisk]

A. If you don't own two VoIP Unlock keys, disable whichever line in the ATA you don't want to use for FPL (as described above). If you want to use both phone systems, try a phone jack splitter on the back of the ATA (Amazon 3rd party marketplace sellers sell them, if you can't find them locally. They shouldn't be expensive in a local store, which would be, in my opinion, better than supporting Amazon, but if you can't find them anywhere, you know at least one place sells them).

B. What does the light status on your ATA indicate?
i) Is the power light flashing red? If so, your ATA may be dead. In that case, try another power adapter/supply.
ii) Is the Internet light flashing? Obviously, if the ATA can't connect to the internet, registration won't work.

C. Follow the steps at viewtopic.php?f=8&t=20532 (step by step down the list).

i) Step 1 from that link doesn't apply to you unless you can't get the Zhone Router 6519-w1-na in bridge mode. I'm not familiar with that modem/router combo, unfortunately.
I guess this is the manual for it: https://fccid.io/PJZ6519W1/User-Manual/ ... al-2558757. Page 50 mentions bridging. Contact your ISP to ensure that is how to enable bridge mode, or ask them how to ensure bridge mode is enabled.

If you can't get Zhone Router 6519-w1-na in bridge mode, at least ask them how to disable SIP ALG in it.I quickly scrolled through the manual, and I don't see SIP mentioned anywhere. It's possible a SIP ALG setting isn't available in it. Maybe I missed something. Respectfully, I don't want to spend time looking for stuff if your ISP can assist you.

ii) Also ask your ISP if it's possible for you to have more than one PPPoE session.
For example, Bell (and Virgin) permit more than one PPPoE session.

If your ISP permits that, then you can try performing PPPoE login in the SPA2102 if all else fails. Login to ATA. Navigate to Router-->WAN Setup-->Internet Connection Settings (Select "PPPoE"). You would then need your "PPPOE Login Name" and "PPPOE Login Password" from your ISP. I would only do this (setup PPPoE login in ATA) if everything else fails.

iii) For step 3 from the link in Step C (above), disable SIP ALG in your Netgear router: https://kb.netgear.com/30796/How-do-I-d ... -interface.

iv) You can skip steps 5, 7, 8, 10, and 11 from viewtopic.php?f=8&t=20532.

v) Ensure you do steps 12, 13 (switching proxy server is one way to see if you've been temporarily IP banned by the previous proxy server you were using), 14, 15 (double check), 16 (not related to your problem, but do it anyway), 17, and steps 18 through 22. If you still have problems after step 22, continue the steps down that list, except for step 27, which isn't related to registration (step 27 is for not hearing audio when registered).

[mfdh]

Thank you for your quick response.

Yes, I own two VoIP Unlock keys and registered them using two separate FPL accounts.

Light status on ATA: Power light is green, internet light is green and flashing. Both function normally as always. Only phone line 1 and line 2 are not lit.

[Liptonbrisk]

Thank you for your quick response.

Yes, I own two VoIP Unlock keys and registered them using two separate FPL accounts.

Light status on ATA: Power light is green, internet light is green and flashing. Both function normally as always. Only phone line 1 and line 2 are not lit.

Login to ATA via web browser.

1) Navigate to Line 1-->Proxy and registration-->Proxy
What's listed?

2) Navigate to Line 2-->Proxy and registration-->Proxy
What's listed?

3) Navigate to Line 1-->SIP Settings-->SIP Port
What's listed?

4) Navigate to Line 2-->SIP Settings-->SIP Port
What's listed?

5) Navigate to Voice-->Info-->Line 1 Status-->Registration State

What's shown?

6) Navigate to Voice-->Info-->Line 2 Status-->Registration State

What's shown?

[Liptonbrisk]

I would like to enjoy my Friday evening now. So that I'm not waiting for a response to these questions, don't use the same proxy server(s) that you were using previously, and don't use the same proxy server for each line.

So, for example, if you were using voip.freephoneline.ca on Line 1, use "voip4.freephoneline.ca:6060" (without the quotation marks) instead.
If you were also using voip.freephoneline.ca on Line 2, use voip2.freephoneline.ca instead.
The purpose here is to check for a temporary IP ban. This is, basically, step 13 from viewtopic.php?f=8&t=20532 (except don't use voip4.freephoneline.ca:6060 for both lines).

Change (local) SIP Port to a random number between 30000 and 60000. Specify a high random (UDP) SIP port in your ATA between 30000 and 60000. Just choose a UDP port number in that range. If you already have a random number in that range entered, choose a new random number within the same range, and enter it.

Do not use the same random SIP port number for any other Line. Always choose a different random local SIP port for each Line you're using. Don't use UDP port 5060 or 5061 for the local SIP port.

SIP Port for Line 1 could be 33123, and SIP Port for Line 2 could be 55362, for example. Pick your own numbers. This is step 12 from viewtopic.php?f=8&t=20532.



Everything else still applies from viewtopic.php?f=8&t=20547#p80601 (except A and B).

[mfdh]

Thank you and I hope you've had a good Friday evening.

Answers to your questions:

1) Line 1 Proxy: voip2.freephoneline.ca

2) Line 2 Proxy: voip.freephoneline.ca

3) Line 1 SIP Port; 30569

4) Line 2 SIP Port: 5061

5) Voice Line 1 Register: yes Register Expires:120

6) Voice Line 2 Register: yes Register Expires:120

Thank you and have a great weekend!

[Liptonbrisk]

1) Line 1 Proxy: voip2.freephoneline.ca

change to voip4.freephoneline.ca:6060

2) Line 2 Proxy: voip.freephoneline.ca

change to voip2.freeephoneline.ca

Line 1 SIP Port; 30569

change to a new random sip port as mentioned before

ex. 33123

4) Line 2 SIP Port: 5061

change to a new random sip port as mentioned before

ex. 55362

Voice Line 1 Register: yes

You're looking in the wrong spot.

Voice tab-->Info tab-->Line 1 Status-->Registration State

6) Voice Line 2 Register: yes

You're looking in the wrong spot

Voice tab-->Info tab-->Line 2 Status-->Registration State

[Liptonbrisk]

Register Expires:120

Register Expires:120

Those should be 3600 seconds for both Lines.

So, I think you have two big problems:

1. Both VoIP unlock keys accounts are blocked.

2. You've been temporarily IP banned by both servers.

Your ATA has been registering both FPL accounts every 120 seconds instead of 1 hour.

I suspect the temporary IP ban is the reason for not hearing the account block message on outgoing calls.


You can fix this situation by going through the steps I listed, especially

a. In your ATA, navigate to Voice tab-->Line 1 tab and Line 2 tab -->Proxy and Registration-->Register Expires needs to be 3600 seconds

save settings

b. Navigate to Voice tab-->SIP tab-->SIP Timer Values (sec)
Reg Retry Intvl should to be 120 seconds

c. You also need to change proxy servers if you've been IP banned by them (as mentioned previously) to help clear the IP ban.


So, first get your registration timers on both lines fixed (if I were you I would go through the steps I listed from steps 1 to 15, but you can skip steps 6,7 and 8).
Don't test for incoming calls (well, you can if you want, but if your account is blocked, incoming calls won't work). After step 15 test an outgoing call to hear whether you hear an account block message.



With respect to being account blocked (if you are, and it seems likely given that you were using a 120 second registration interval instead of 3600 seconds), visit viewtopic.php?f=8&t=20537.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[Liptonbrisk]

from viewtopic.php?f=8&t=20547&p=80613#p80598

I checked my SIP setting and it is showing Registration Expires: 3600

I'm not sure where you were checking, but it's clearly not. That statement misled me.

Edit: Ohhhhhh

If you were looking at the "Your SIP Settings" section from https://www.freephoneline.ca/showSipSettings, those are just recommended settings. Every FPL user's account shows the same thing. Those settings do not reflect what's entered in anyone's ATA. Just because you see something there does not mean you've entered it in your ATA.

from viewtopic.php?f=8&t=20547#p80608

5) Voice Line 1 Register: yes Register Expires:120

6) Voice Line 2 Register: yes Register Expires:120

That's what you've entered in your ATA, and that's the problem.

[Liptonbrisk]

To summarize, these are the steps I would like you to follow, step by step, down the list:

1. Get the Zhone Router 6519-w1-na in bridge mode. I'm not familiar with that modem/router combo, unfortunately.
I guess this is the manual for it: https://fccid.io/PJZ6519W1/User-Manual/ ... al-2558757. Page 50 mentions bridging (shows an option to enable it under "Wan Service Configuration"). Contact your ISP to ensure that is how to enable bridge mode, or ask them how to ensure bridge mode is enabled.

If you can't get Zhone Router 6519-w1-na in bridge mode, at least ask them how to disable SIP ALG in it. I quickly scrolled through the manual, and I don't see SIP mentioned anywhere. It's possible a SIP ALG setting isn't available in it. Maybe I missed something. It's also possible SIP ALG isn't turned on or a feature in that modem/router combo. Respectfully, I don't want to spend time looking for stuff if your ISP can assist you.

ii) Alternatively, ask your ISP if it's possible for you to have more than one PPPoE session.
For example, Bell (and Virgin) permit more than one PPPoE session.

iii) It's good for a user to know whether the ISP permits more than one PPPoE session. Ask if you can perform PPPoE passthrough using your own (Netgear) router.
If you can, then find out what your "PPPoE Login Name" and "PPPoE Login Password" are from your ISP. Also ask if a service name is required.
If you confirm that you're permitted to do so, then perform PPPoE Passthrough in your Netgear router (it's unlikely, but it's possible a higher level technical support rep with your ISP can guide you through this).

https://highspeed.tips/files/emulators/ ... start.html

Login to Netgear router
Navigate to Basic-->Internet
Does your Internet connect require a login? Yes.
Internet service Provider-->Select "PPPoE"
Login is PPPoE Login name
Password is PPPoE Password

This should be pretty similar: https://kb.netgear.com/24014/How-do-I-s ... awk-router.

If you can get PPPoE passthrough working in your Netgear router, getting Zhone modem/router combo in bridge mode isn't needed.

With respect to step 1, it's important to ask your ISP first so that you don't accidentally knock yourself offline.



2. Disable SIP ALG in your Netgear router: visit https://kb.netgear.com/30796/How-do-I-d ... -interface for instructions.

To understand why SIP ALG often causes horrible problems, please visit
https://www.voip-info.org/routers-sip-alg/ (scroll down to the section on SIP ALG problems).


3. a) Dial **** on a phone connected to your ATA.
b) Then dial 110#
c) Enter the IP address you hear into a web browser.
d) Login to your ATA's web UI.
e) Always choose the admin login and advanced view menus (select "advanced" in the upper right).


4. Navigate to Voice tab-->Line 1 tab and Line 2 tab (both Lines)-->SIP settings, and change (local) SIP Port to a random number between 30000 and 60000. Specify a high random (UDP) SIP port in your ATA between 30000 and 60000. Just choose a UDP port number in that range. If you already have a random number in that range entered, choose a new random number with the same range, and enter it.

Do not use the same random SIP port for any other Line. Always choose a different random local SIP port for each Line you're using. Never use UDP port 5060. Don't use UDP port 5061 either.

Using a high random SIP port may help to bypass SIP ALG, and it also helps to avoid SIP Scanners (or hackers).
Also, changing local SIP port will reset a potential corrupted NAT association that developed between your router and ATA due to a UDP timeout issue (if a similar problem arises in the future, repeat this step, and change to a different port number within the same range).

ex. Line 1 SIP Port: 33123
ex. Line 2 SIP Port: 55362

5. Save settings/Submit all settings. You'll need to "submit all changes" for both Line 1 and Line 2.

6. a) Navigate to Voice tab-->Line 1 tab-->Proxy and registration-->Proxy

change to "voip4.freephoneline.ca:6060" without the quotation marks

save/submit settings

b) Navigate to Voice tab-->Line 2 tab-->Proxy and registration-->Proxy

change to "voip2.freephoneline.ca" without the quotation marks

save/submit settings



7. Navigate to Voice tab-->Line 1 tab and Line 2 tab (both lines)-->NAT settings
a) NAT Mapping Enable should be yes
b) NAT Keep Alive Enable should be yes
c) NAT Keep Alive Msg should be $NOTIFY

d) click "Submit all changes" button (for Line 1 and Line 2) if changes were made

8. In your ATA, navigate to Voice tab -->Line 1 tab and Line 2 tab (both lines) -->Proxy and Registration-->Register Expires needs to be 3600 seconds

Click "submit all changes" for Line 1 and Line 2

9. In your ATA, navigate to Voice tab-->Line 1 and Line 2 tab (both lines)-->Supplementary Service Subscription-->Block CID Serv:
a) change to no for both lines
b) Click "submit all changes" for Line 1 and Line 2

Do this to avoid 15 minute call disconnections with Freephoneline. This is not related to a registration problem.


10. Navigate to Voice tab-->SIP tab-->NAT Support Parameters, and make sure that the following settings are enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes

This helps to ensure data is sent back to your public IP address as opposed to your LAN IP address (192.100.1.x, for example). If Freephoneline were to send data to 192.100.1.x, it would never reach you. It needs to be sent to your WAN or public IP address first before your router can send or route data to your ATA's local IP address.

Enabling this setting helps to ensure one-way audio issues don't occur. This is not related to a registration problem.


d) NAT Keep Alive Interval should be 20 seconds

This helps to keep NAT associations active in your router.

e) Stun enable: No
f) Stun Test enable: No
g) Delete the STUN Server field if anything is listed


Using STUN creates an additional point of failure. When the STUN server goes down, so does your FPL service.

h) click "Submit all changes" button


11. Navigate to Voice tab-->SIP tab-->SIP Timer Values (sec)
Reg Retry Intvl needs to be 120 seconds (at minimum).

Click "Submit all changes" button if changes were made.

Many older guides for FPL don't include this setting.


12. Save/submit settings. Turn off modem, router, and ATA. Turn on modem. Wait for it to be fully up and running first. Turn on router. Wait for router to be fully up and transmitting data first. Lastly, turn on ATA after everything else is up and running. That's always the proper device boot order. ATA should always be booted last in the chain. 1. Modem (wait) -->2. Router (wait)-->3. ATA

13. Test an outgoing call to check whether you hear an account blocked message.

Also, check registration state for both lines:

Voice tab-->Info tab-->Line 1 Status-->Registration State

Voice tab-->Info tab-->Line 2 Status-->Registration State

I suspect you're not registered at this point. You can also check at https://www.freephoneline.ca/showSipSettings.
SIP Status needs to indicate "Connected", and SIP User Agent should reflect the device you're using.
If SIP status does not show "connected", then you're not registered.



14. With respect to being account blocked (if you are, and it seems likely given that you were using a 120 second registration interval instead of 3600 seconds), visit viewtopic.php?f=8&t=20537.

You will need to submit tickets to have your situation reviewed: https://support.fongo.com/hc/requests/new.
Choose "My Account Inquiry" for the final issue type.

Submit two tickets, one for each FPL account.

You can check your ticket status by logging in at https://support.fongo.com/hc/en-us/requests. That's an account for tickets (zendesk) only and is completely separate from your Freephoneline account. Use the same email address that you use to submit tickets.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[mfdh]

Thank you so much, will follow your recommended steps.

1) Here's the info you asked for:

[quote][5) Navigate to Voice-->Info-->Line 1 Status-->Registration State
What's shown?quote]

Failed

[quote]6) Navigate to Voice-->Info-->Line 2 Status-->Registration State
What's shown?/quote]

Failed

2) Step 14 about submitting tickets to Fongo support. I have received quite a few emails for the last couple of years from Fongo saying they are not supporting FPL customers anymore and that we should switch to Fongo phone to be able to get their support.

[Liptonbrisk]

Failed

Okay, so now you know how to check registration status in your ATA. If a line isn't registered, incoming calls won't work on it.
Outgoing calls can still work (if the account being used isn't blocked by FPL and if you're not being IP banned), but they may drop after 15 minutes without the line being registered.

Regardless, registration is a requirement for incoming calls.

Step 14 about submitting tickets to Fongo support. I have received quite a few emails for the last couple of years from Fongo saying they are not supporting FPL customers anymore and that we should switch to Fongo phone to be able to get their support.

Technical support for Freephoneline customers no longer exists, especially for problems on the customer's end (or with the ISP). You may have received automated email responses expressing what you mentioned. However, this is an account block issue, and the request is to submit tickets using "My Account Inquiry" (not a technical support ticket) for the final issue type. Once you fix your registration interval timers, the problem is no longer on your end. An account block is an account issue.

Since you've been using 120 seconds for Register Expires instead of 3600 seconds, I suspect that your FPL accounts were blocked: viewtopic.php?f=8&t=20533. You might be able to confirm this after finishing step 13. Make sure to try Line 1 (which should be using voip4.freephoneline.ca:6060) to place an outbound call in step 13. Also try Line 2.

Those who follow instructions by fixing their registration interval timers (3600 seconds) and submitting Account Inquiry tickets eventually have the opportunity to have their accounts restored, as per

i) raju121: viewtopic.php?f=8&t=20541#p80590

ii) hperactiveme: https://forums.redflagdeals.com/freepho ... #p37365956

and

iii) sylvestor2002: https://forums.redflagdeals.com/freepho ... #p37313532


You might be able to do step 1 in my previous response at your leisure. That is, step 1 may not be paramount (however, I know that I would pursue step 1; there's no way I would be running double NAT with Freephoneline and having to deal with UDP timeouts in two routers if I didn't have to), but the remaining steps you can and should be following through on now.



Lastly, if your Netgear router should ever die, I would suggest investing in a router that allows you to adjust UDP timeouts.

Thanks to Mango, many of us now understand that in order for ATAs to remain registered and working properly with a VoIP SIP provider like Freephoneline, in particular after power failures, the following conditions must be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval (in your ATA) < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (or Reg Retry Intvl in your ATA)

“<“ means less than.

When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied, and then if the UDP Unreplied timeout is greater than the Keep Alive Interval (and UDP Unreplied timeout is often set to 30 by default in consumer routers) a problem arises where the corrupted connection persists. If UDP Unreplied timeout is, for example, 15, and the NAT Keep Alive Interval is 20, then the corrupted connection will timeout or close. A new connection will be created, and everything will work fine.

Another problem can occur when the Keep-Alive interval is greater than UDP Assured Timeout (often 180 by default in consumer routers): the NAT hole will close due to the ATA not communicating frequently enough with the SIP server. In turn, incoming calls may, intermittently, not reach the ATA. Again, NAT Keep Alive Interval is supposed to be 20 with FPL.



Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be difficult, if not impossible. Asuswrt-Merlin (I would avoid any model below/less powerful than an RT-AC68U), third party firmware for Asus routers, does offer easy access to these two settings, which are found under General–>Tools-->Other settings. My understanding is that third party Tomato firmware has these two settings as well. So if your router supports Tomato firmware, that may be another option. Note that I will not be held accountable any damage resulting from failed firmware updates. Apparently, Mikrotik routers also allow users to change both Assured and Unreplied UDP timeout settings as well: https://forums.redflagdeals.com/recomme ... #p28059363.

Router firmware that allows users to adjust Assured and Unreplied UDP timeouts include

Asuswrt-Merlin
Ubiquiti
Mikrotik
pfSense
Tomato
DD-WRT


The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time is 120. I use 15 for UDP Unreplied Timeout and 115 for UDP Assured Timeout.




a. Asuswrt-Merlin

i) Login to router's web UI
ii) Navigate to General-->Tools-->Other Settings
iii) Change "UDP Timeout: Assured" to 115 seconds if the failed registration retry timer in your ATA or IP Phone is 120 seconds for Freephoneline.
iv) Change "UDP Timeout: Unreplied" to 15 seconds if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.
v) Click "Apply"


b. Ubiquiti

i) Login to Unifi Controller
ii) Navigate to Routing & Firewall-->Firewall-->Settings-->State Timeouts
iii) Change "UDP Stream" to 115 seconds if the failed registration retry timer in your ATA or IP Phone is 120 seconds for Freephoneline.
iv) Change "UDP Other" to 15 seconds if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.
v) Click "Apply Settings" (Save changes made).


c. Mikrotik

i) Use Winbox: https://download2.mikrotik.com/routeros ... winbox.exe
To learn how to connect to your router, visit https://wiki.mikrotik.com/wiki/Manual:Winbox. Connect to your router and login.
ii) Enter "ip firewall connection tracking set udp-stream-timeout=115s" (without the quotation marks) if the failed registration retry timer in your ATA or IP Phone is 120 seconds for Freephoneline.
iii) Enter "ip firewall connection tracking set udp-timeout=15s" (without the quotation marks) if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.

d. pfSense

UDP Multiple is UDP Assured
UDP Single is UDP Unreplied
Based on https://www.netgate.com/docs/pfsense/bo ... l-nat.html

i) Login to pfSense GUI.
ii) Navigate to System-->Advanced-->Firewall & NAT-->Firewall Optimization Options
Scroll down to "State Timeouts".
iii) Change UDP First (udp.first) to 115 seconds if the failed registration retry timer in your ATA or IP Phone in your ATA or IP Phone is 120 seconds for Freephoneline.
iv) Change UDP Single (udp.single) to 15 seconds if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.
iv) Change UDP Multiple (udp.multiple) to 115 seconds if the failed registration retry timer in your ATA or IP Phone in your ATA or IP Phone is 120 seconds for Freephoneline.
v) Save settings


e. Tomato

i) Login to router's web UI
ii) Navigate to Avanced-->Conntrack / Netfilter-->UDP Timeout
iii) Change "UDP Timeout: Assured" to 115 seconds if the failed registration retry timer in your ATA or IP Phone is 120 seconds for Freephoneline.
iv) Change "UDP Timeout: Unreplied" to 15 seconds if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.
v) Click "Save"

f. DD-WRT (I've never used DD-WRT and am not able to test whether this works)

i) Login to router web UI.
ii) Navigate to Administration-->Commands (use command shell). Or SSH/Telnet into your router.

Enter the following:
iii) "echo 115 > /proc/sys/net/ipv4/netfilter/ip_conntrack_udp_timeout_stream" (without the quotation marks) if the failed registration retry timer in your ATA or IP Phone is 120 seconds for Freephoneline.
iv) "echo 15 > /proc/sys/net/ipv4/netfilter/ip_conntrack_udp_timeout" (without the quotation marks) if the NAT Keep-alive Interval in your ATA or IP Phone is 20 seconds for Freephoneline.

Note: It's possible these changes may not be saved in DD-WRT after rebooting.
https://www.linksysinfo.org/index.php?t ... ost-274528

To persist changes after reboot, you need to add your command to crontab or "startup scripts".
In my case I had to shove the damn assignment into crontab, because either the startup command fails sometimes or the value gets reset eventually

One of these two UDP settings is adjustable in DD-WRT web UI at Administration-->Management-->IP Filter Settings-->UDP Timeout (in seconds), but depending on the firmware version used, the single UDP timeout setting that is adjustable differs.

[mfdh]

I haven't had the time to deal with FPL issues yet, but I just wanted to send you a quick note to thank you for your direction and particularly your time over the weekend. Will keep you posted as I walk the steps.

[Liptonbrisk]

I just wanted to send you a quick note to thank you for your direction and particularly your time over the weekend.

You're welcome. Good luck.

[mfdh]

Good afternoon.

The support person at my ISP is someone still in training. He does not know for sure whether the zhone router is in bridge mode but read me the exact wording from a senior technician

The zhone router has a port 20 with a Netgear that's in bridge mode

Forgive my ignorance but I wonder if it means that Zhone router is also in bridge mode, and that I can continue to step 2.

[Liptonbrisk]

The zhone router has a port 20 with a Netgear that's in bridge mode

That response is so ludicrous that I find it difficult to believe it was given.

Your Netgear router shouldn't be in bridge mode. Regardless, there is no way for technical support staff to reach that conclusion over the phone.They have no way of monitoring what you do with your Netgear router.

TCP Port 20 is used for FTP, and it makes no sense to me why it was even mentioned.
No physical port 20 exists on the device either.

If that Zhone modem/router combo was issued (or sold) by your ISP, it's rather pathetic, in my opinion, that your ISP's support staff can't figure out how to enable bridge mode in it.

I suspect the process to enable bridge mode in the Zhone modem/router combo is as follows:

a. Connect computer directly to Zhone device (not netgear router) via Ethernet cable. Open a Web browser on your computer.
b. Enter http://192.168.1.1 (if you don't don't connect directly to Zhone modem/router combo first, then it's possible that you may be reaching the login webpage for your netgear router instead).
c. "Enter the user name and the password. The default username and password of the
super user are admin and admin. The username and password of the
common user are user and user. You need not enter the username and
the password again if you select the option Remember my password. It
is recommended to change these default values after logging in to the
DSL router for the first time. Click OK to log in to the Web page"
d. Then refer to page 50 from https://fccid.io/PJZ6519W1/User-Manual/ ... al-2558757.
I suspect you need to look for the WAN Service Configuration Menu.
The setting to look for is "Select Wan Service Type".
I believe you need to select "Bridging".

I am hesitant to suggest trying that yourself since I'm concerned you could knock yourself offline.

Two members of your ISP's support staff appear to be clueless. It should not be incumbent upon me to familiarize myself with all ISP issued modem/router combos. Since I don't have your device (and have never used it), I have no way of testing it. I can only refer to the manual.

As I mentioned, alternatively, you could ask your ISP about performing PPPoE Passthrough in your Netgear router instead.
It's good for a user to know whether the ISP permits more than one PPPoE session. Ask if you can perform PPPoE passthrough using your own (Netgear) router.
If you can, then find out what your "PPPoE Login Name" and "PPPoE Login Password" are from your ISP. Also ask if a service name is required.
That is your ISP's responsibility to be providing that information to its customers.

If you confirm that you're permitted to do so, then perform PPPoE Passthrough in your Netgear router (it's unlikely, but it's possible a higher level technical support rep with your ISP can guide you through this).

https://highspeed.tips/files/emulators/ ... start.html

Login to Netgear router
Navigate to Basic-->Internet
Does your Internet connect require a login? Select "Yes.
Internet service Provider-->Select "PPPoE"
Login is PPPoE Login name (provided by ISP_
Password is PPPoE Password (provided by ISP)

This should be pretty similar: https://kb.netgear.com/24014/How-do-I-s ... awk-router.

If you can get PPPoE passthrough working in your Netgear router, getting Zhone modem/router combo in bridge mode isn't needed.

Again, with respect to this PPPoE passthrough, it's important to ask your ISP first before trying anything so that you don't accidentally knock yourself offline.
However, if the people you're dealing with are inept, then I guess there's nothing you can do in terms of attempting to enable bridge mode in the zhone modem/router combo or using PPPoE passthrough in your own Netgear router.

Forgive my ignorance but I wonder if it means that Zhone router is also in bridge mode

Nothing stated indicates the Zhone modem/router combo is in bridge mode.

and that I can continue to step 2.

Step 1 is not a prerequisite for the remaining steps.

As I mentioned previously, there's nothing preventing you from doing the remaining steps immediately.
In fact, I stated you should be doing the remaining steps now.

viewtopic.php?f=8&t=20547#p80619

the remaining steps you can and should be following through on now

That is, do steps 2 to 14 from viewtopic.php?f=8&t=20547&p=80633#p80614.

[mfdh]

Thank you very much.

Your Netgear router shouldn't be in bridge mode.

I don't know how that happened if it is indeed the case as they said. I am tech illiterate and don't know what bridge mode is, let alone turned it on!

Frustrated with their incompetence in the last few days, I took a chance and tried multiple times to login to http://192.168.1.1, but alas unsuccessful and each time I was brought back to the logging page.

I shall contact my ISP again to see whether they can enable bridge mode in the zhone router or allow me to perform PPPoE Passthrough in the Netgear router.

Very much appreciate your guidance and enjoy your weekend!

[Liptonbrisk]

I don't know how that happened if it is indeed the case as they said.

Your Netgear router isn’t in bridge mode by default.

I don't even see a bridge mode setting in your Netgear router: https://www.downloads.netgear.com/files ... AN2013.pdf. Attempting to achieve bridge mode in your Netgear router without a bridge mode setting would require multiple steps, which I doubt you've done.
Moreover, your ISP has no way of confirming whether any customer's Netgear router is in bridge mode (by simply speaking to a customer alone).

If you're trying to login to the Zhone 6519-w1-na and if it was issued by your ISP, your ISP has the admin username and password that you require to login to it.

don't know what bridge mode is

In this context it means, basically, disabling all NAT firewall and router features in a modem/router combo (your Zhone device) because you're using your (Netgear) router as the actual router instead and don't want to deal with potential NAT firewall or (SIP ALG) router problems arising from the Zhone device. You do not wish to disable or bypass all NAT/router features (except for SIP ALG, which you should disable) in your Netgear router since you're using it as a router (and not a bridge), and I have 99% certainty that you haven't enabled bridge mode in it.

https://kb.netgear.com/000028987/When-t ... ridge-mode

You want the Zhone modem/router combo to just run as a modem only.

Zhone Modem/router combo (in bridge mode so that all router features in the device are ignored; you just want to use it as a modem)--->Netgear router (with SIP ALG disabled)-->ATA

I shall contact my ISP again to see whether they can enable bridge mode in the zhone router or allow me to perform PPPoE Passthrough in the Netgear router

I suggest that if you care about using your FPL service to go through steps 2 to 14 from viewtopic.php?f=8&t=20547&p=80639#p80614 before trying to engage ISP support staff (again) that seems to want to say whatever it feels like, with the intention of getting rid of you as quickly as possible, unless you don't mind not being able to use FPL (given that you've waited a week to complete the remaining steps, your situation doesn't appear to be a priority for you; the choice is yours, of course). Steps 2 to 13 should take less than 30 minutes to complete. Of the steps from 2 to 14, step 14 might take the longest due to having to fill out forms.

For Netgear router login instructions, read pages 18 and 19 from https://www.downloads.netgear.com/files ... AN2013.pdf.
If you experience issues logging in to it, visit https://kb.netgear.com/27199/I-can-t-ac ... at-do-I-do.

Disable SIP ALG in your Netgear router: visit https://kb.netgear.com/30796/How-do-I-d ... -interface for instructions.
That's step 2.

[mfdh]

Thank you.

3. a) Dial **** on a phone connected to your ATA.
b) Then dial 110#
c) Enter the IP address you hear into a web browser.

I got the message that the site can't be reached and that it refused to connect. It asked to check internet connection which is connected.

[Liptonbrisk]

I got the message that the site can't be reached and that it refused to connect. It asked to check internet connection which is connected.

You clearly logged into your ATA twice previously: viewtopic.php?f=8&t=20547#p80607 and viewtopic.php?f=8&t=20547#p80618.
You couldn't have provided the information in those respective posts accurately without being able to login to the ATA.
You just have to login to the ATA again.
Do what you did before and login.
If something changed, you didn't mention what you've done.
You can try rebooting or power cycling (power off and on) your ATA and logging in again.

Otherwise, you can also refer to download/file.php?id=1706 (first 3 steps shown in that PDF) and page 235 from https://downloads.linksys.com/downloads ... nGuide.pdf.

If you're still having problems afterwards attempting to login, double check that the ethernet cable running to the back of one of the ethernet ports on the Netgear router is seated firmly and that the other end of the ethernet cable is also seated firmly in the internet port on the back of your SPA2102. That should already be your setup (that is, nothing should be changing here). You could then reboot Zhone device (wait for it to be fully up and running)-->Netgear router (wait for it to be fully up and running first)-->ATA (boot/power cycle last) in that order. The ATA should always be rebooted last in the device chain. Then try logging into the ATA again. Your PC should be connected (either via wi-fi or ethernet cable) to the Netgear router while attempting to access your ATA while it is, also, connected to the Netgear router. Really, nothing should be changing here from what you did previously.

You can also try refreshing (possibly control + F5) the web page and/or repairing the connection to the ATA (if the option is offered).

For clarity, those steps you quoted are just for logging into the ATA, which you’ve done twice previously.

Just for my own reference (if I want to refer to it later), power led light status chart for the ATA can be found at https://supportforums.cisco.com/t5/smal ... t-id=26821. You stated the power light is solid green and that the internet light is flashing green on the SPA2102.

[mfdh]

You couldn't have provided that information accurately without being able to login to the ATA.
Do what you did before and login.

Ok, I will just do what I did previously, which is to use the Linksys spa2102's default login IP. Once I typed that IP, it just brought me right there without prompting me to enter any username or password. I wonder why it's like this because all login instructions state that username and password needed.

Thank you.

[Liptonbrisk]

Ok, I will just do what I did previously, which is to use the Linksys spa2102's default login IP.

1) Have you been entering 192.168.0.1 to normally access your ATA?
2) What IP address do you hear when you dial **** on a phone connected to your ATA, wait to reach the Interactive Voice Response Menu, and then dial 110# ?
3) Are you using a Windows 10 PC to login to the ATA? What device and operating system version is being used?
4) Is your ATA connected to your Netgear router via an ethernet cable?
a) Does the cable run from one of your Netgear router's LAN ports to the Internet port on the back of the SPA2102 ATA (which is what I would normally expect)?
5) Is your computer or device in question 3 connecting to the Netgear router's Wi-Fi in order to gain internet access, or is an ethernet cable running from your Netgear router to your computer?
a) How does your computer or device in question 3 access the internet? Is it connected to your Netgear router or to your Zhone modem/router combo? I would normally expect your computer (or whatever device you're using the access the ATA) to be connected to the your Netgear router only.

This is what I would expect your configuration to resemble:

cables/cords from wall-->Zone device (which you want in bridge mode; that is, preferably you just want the Zhone device acting as a modem only)--->-connects to Netgear router only with SIP ALG disabled in it--> connects to all other devices on your LAN (ATA, computer, all other internet connected devices in your home, etc.)

That's how I have imagined your setup to be. If something else is going on, I would appreciate knowing.

6. Do you have anything plugged into the Ethernet port on the back of the ATA?
a) If so, why? And what device do you have connected to it? Is your computer or the device (in question 3) that you're using to enter 192.168.0.1 attached to the ethernet port on the back of the ATA?


7. Login to ATA. Select "Admin login" in upper right. Select "Advanced" in upper right.

8. Navigate to Voice tab-->System page
a) What is "Enable Web Admin Access" set to?

I wonder why it's like this because all login instructions state that username and password needed.

https://downloads.linksys.com/downloads ... nGuide.pdf

"By default, the User and Admin accounts have no password." (p. 236)


It's not good practice to use default passwords for devices that are connected to the internet (particularly when "Enable Web Admin Access" is set to "yes"), but if you change passwords and forget them (especially the admin password), or make a typo and not realize it while changing the admin password, you will need to factory reset your ATA and start from scratch.

By the way, the admin password can be changed in the ATA by navigating to Voice tab--> System page.
It's your choice whether you change the admin (and user) password. I accept no responsibility if, after changing passwords, you can't log back into your ATA.
I would typically recommend changing the admin password, but I'm not interested in dealing with additional issues should a problem arise as a result of you changing it.

Anyway, you can continue performing the rest of the steps that I mentioned here: viewtopic.php?f=8&t=20547#p80614.