No action on port request made two weeks ago

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No action on port request made two weeks ago

Postby helpplease » 08/25/2021

Requested a number to be ported from Rogers on August 11th, as did my wife. Hers was ported a couple of days later and I've heard nothing re: mine, including after two customer service tickets opened on the 17th (546496) and 22nd (547965). I'm guessing it's because of a typo in the last name. Checked with Rogers and they indicated new request needs to come from Fongo. I understand that there are delays due to the pandemic, but this seems unreasonable now that I'm into my third week of roaming charges (because I can't cancel my service before the number is ported).

I'd like somebody at Fongo to please review the tickets asap and submit a new port request.

Thank you for your assitsance.
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Re: No action on port request made two weeks ago

Postby Liptonbrisk » 08/26/2021

Fongo support staff is not obliged to read or respond on these forums, and there's nothing the moderators can do since we don't work for Fongo.

Here is the complaint escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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