No action on port request made two weeks ago

[helpplease]

Requested a number to be ported from Rogers on August 11th, as did my wife. Hers was ported a couple of days later and I've heard nothing re: mine, including after two customer service tickets opened on the 17th (546496) and 22nd (547965). I'm guessing it's because of a typo in the last name. Checked with Rogers and they indicated new request needs to come from Fongo. I understand that there are delays due to the pandemic, but this seems unreasonable now that I'm into my third week of roaming charges (because I can't cancel my service before the number is ported).

I'd like somebody at Fongo to please review the tickets asap and submit a new port request.

Thank you for your assitsance.

[Liptonbrisk]

Fongo support staff is not obliged to read or respond on these forums, and there's nothing the moderators can do since we don't work for Fongo.

Here is the complaint escalation process: https://support.fongo.com/hc/en-us/arti ... -Complaint.