Changed email, texts gone

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Changed email, texts gone

Postby pete_fpl » 06/06/2021

I went to change my account email, and the moment I did and logged back in, every text was gone. Is this normal, and anyway to get the texts back?
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Re: Changed email, texts gone

Postby Liptonbrisk » 06/07/2021

I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Changed email, texts gone

Postby Jake » 06/07/2021

This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.
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Re: Changed email, texts gone

Postby pete_fpl » 06/08/2021

Liptonbrisk wrote:I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.

Submitted a ticket 2 days ago, still waiting. It's Android 9 and 4.0.12.49 app version, but I'll reply to the ticket with that info if that helps.

Jake wrote:This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.

I just read you can only register one device at a time, and this was on the same device. It logged me out, so did the app assume it was a brand new account or new device maybe?
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Re: Changed email, texts gone

Postby Liptonbrisk » 06/08/2021

pete_fpl wrote:but I'll reply to the ticket with that info if that helps.


It does because I don't work for them, and they aren't obliged to read or respond to posts on the forums.

so did the app assume it was a brand new account


Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Changed email, texts gone

Postby pete_fpl » 06/09/2021

Liptonbrisk wrote:Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.

Ya that's what I did because I couldn't find where to change my email in app. And the number is still the same.
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