Changed email, texts gone

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pete_fpl
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SIP Device Name: Cisco PAP2T
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Router: D-Link DIR-601 N 150

Changed email, texts gone

Post by pete_fpl »

I went to change my account email, and the moment I did and logged back in, every text was gone. Is this normal, and anyway to get the texts back?
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Liptonbrisk
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SIP Device Name: Obihai 202/2182, Groundwire
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Re: Changed email, texts gone

Post by Liptonbrisk »

I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Jake
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Re: Changed email, texts gone

Post by Jake »

This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.
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pete_fpl
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Posts: 118
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SIP Device Name: Cisco PAP2T
Firmware Version: 5.1.6
ISP Name: Fibrestream
Router: D-Link DIR-601 N 150

Re: Changed email, texts gone

Post by pete_fpl »

Liptonbrisk wrote:I can't say this is an issue that I'm anxious to replicate or test. I don't know the answer, and since I don't see another reply (yet), you might want to try submitting a ticket: https://support.fongo.com/hc/en-us/requests/new. Please let them know which OS version you're using and also the app version in the ticket.
Submitted a ticket 2 days ago, still waiting. It's Android 9 and 4.0.12.49 app version, but I'll reply to the ticket with that info if that helps.
Jake wrote:This FAQ seems to suggest that the texts will persist. https://support.fongo.com/hc/en-us/arti ... t-messages which unfortunately doesn't help you, but it does justify getting a proper response from your ticket.
I just read you can only register one device at a time, and this was on the same device. It logged me out, so did the app assume it was a brand new account or new device maybe?
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Liptonbrisk
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Posts: 3072
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Changed email, texts gone

Post by Liptonbrisk »

pete_fpl wrote:but I'll reply to the ticket with that info if that helps.
It does because I don't work for them, and they aren't obliged to read or respond to posts on the forums.
so did the app assume it was a brand new account
Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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pete_fpl
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Posts: 118
Joined: 06/22/2010
SIP Device Name: Cisco PAP2T
Firmware Version: 5.1.6
ISP Name: Fibrestream
Router: D-Link DIR-601 N 150

Re: Changed email, texts gone

Post by pete_fpl »

Liptonbrisk wrote:Did you change your email address first by logging in at https://account.fongo.com/admin/settings/account/ ?
If your Fongo Mobile number is the same, then it shouldn't be a new account.

Anyway, I hope you get a helpful response to your ticket.
Ya that's what I did because I couldn't find where to change my email in app. And the number is still the same.
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