Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Important and exciting updates from Fongo!

Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/25/2012

Please note that we will be performing some core network maintenance and upgrades on June 26th, 2012 between the hour of 02:00-03:00 AM EST.

During this time there is a possibility that calling services, device registration and voicemail may encounter brief interruptions.

This should be the last of our possibly service affecting maintenance for a while - we know there's been a few of these over the last week and we thank everyone who happens to be up at the wee hours of the morning and may have noticed any impact on their services during this hour.
Steve
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby Jake » 06/25/2012

If it helps to keep things running or to make things better, I'm sure no one minds the updates - especially when they don't effect anyone.

I know there has been a couple of upgrades that resulted in someone leaving a HUGE spanner in the works, but those have got fixed pretty quickly.

Anyway, thanks for letting us know :)
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In before ...

Postby TheHardy » 06/25/2012

I think that this upgrade has caused me a problem -- please report and fix my issue .... :o :shock: :roll:

:lol: :lol: :lol:

Sorry, had to do it first ... but I dunno what my issue is...

Oh wait ... I think this update has already caused the CID not to work in the FPL softphone 3.0.3.0 and is also causing the MWI not to function properly ....

:oops: :oops:
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby j8van » 06/26/2012

It's now 2am PDT, phone is still not working, app shows "No connection to the server" ... :(
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby DanSir » 06/26/2012

Still not working for me this morning since 2h00am.
it's 5h45 EST. juste power recycled my SPA2102, no luck yet.
Thanks
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby marginal » 06/26/2012

Here (in Montreal) it is 05:43 AM, and I am getting: "Registration State: Can't connect to login server" from my Linksys PAP2, eventhough, on my freephoneline.ca main page, it says: "Registered" ...
Please, tell us what is going on, and how long it will last ...

Regards.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby samcro » 06/26/2012

Here in Windsor is 6:10 and still no service. Hope won't last long. I know updates are a b...h, but FPL manages to fix it. I love the service. Very good international long distance. Thank you guys.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby JYU » 06/26/2012

Server is pingable, but SIP service is not responding.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby JeeZ » 06/26/2012

Quebec city 6:43, same thing.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby xtos » 06/26/2012

It is 4:50 am or 6:50 am here in Alberta and it is NOT working.... Can we get an UPDATE????
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby TheHardy » 06/26/2012

Van-BC, mine was down before, would not even load the softphone (claimed it had no ISP connection). Able to load softphone, takes a VERY long time to register, but it does ... I think the reg servers are just very slowly coming back online. The update/upgrade seems to have taken a bit longer than planned ... (as usually happens).

I doubt an update until regular staff arrive and can post, I doubt the guys swinging wrenches (Spanners for you JAKE!) and running the oxy-acetalyne torch will post updates!!
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby cu2o2o2 » 06/26/2012

My phones are down too.
Location: Brampton, Ontario
Currently it is 7:20A.M. EDT
.

You agree to read my posts at your own risk.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby Douce » 06/26/2012

no phone at 7:30am in Ottawa
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby rfgrossi » 06/26/2012

Down for me too. Since before 7 am.

I'm in St. Thomas, Ontario
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby dhergott » 06/26/2012

Both of my lines on freephoneline.ca are down. I am Kitchener.

Dan :(
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby hanke » 06/26/2012

Down in Burlington - 800am.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby cu2o2o2 » 06/26/2012

:( Incoming calls do not even get forwarded to our cellphones...it is that bad!
.

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Montreal Service Down

Postby dli2k3 » 06/26/2012

Not getting any dial tone this morning and checked the website which showed my SIP status as disconnected. Was just wondering if it's something wrong with me or if it's happening to other people...
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby bigg3522 » 06/26/2012

5:13 PST, phone is not registering!
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/26/2012

I have received word that some areas are still experiencing some intermittent connectivity issues after the maintenance last night. This is not affecting all users but is affecting some. We expect this to be resolved very shortly. I will update once I hear something.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby OverDrive » 06/26/2012

Oakville at 8:17AM is stil out - Registration state: failed.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby OverDrive » 06/26/2012

That was quick - fixed. My line is up now.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby cu2o2o2 » 06/26/2012

:) Almost there!

Now the calls can get to the voicemail box...no more dead air.

Maybe a few more minutes and it's up and running <fingers crossed>.
.

You agree to read my posts at your own risk.
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby FONGO_steve » 06/26/2012

I've received confirmation that those affected with the downtime that extended past the posted maintenance window should now be online again.

We apologize for the inconvenience this may have caused to those affected.
Steve
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Re: Planned Maintenance - Jun 26, 2012. 2AM-3AM EST.

Postby dkojevnikov » 06/26/2012

8:28 am, downtown Toronto. One of my SIP phones just restored connection. Another one is still down.
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