Long distance call

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ogammo
Active Poster
Posts: 59
Joined: 06/24/2009
SIP Device Name: PAP2T,SPA3102,RT31P2
ISP Name: Acanac
Computer OS: vista

Long distance call

Post by ogammo »

i purchased a voucher to call austria / vienna , but when i tried to call the number i want it just give me awrong beep and diconnect,
while when i try to call other distenation like jordan it went ok.
so what is the problem calling austria.
your help appreciated
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Long distance call

Post by FONGO_steve »

Hi Ogammo,
Your best bet is to call our support team and have a ticket opened for this - please have details ready of a recent test call from within 24hrs for us to investigate. It's likely just a carrier issue that we need to resolve or re-route.
Steve
Fongo
Development Support Specialist.