FPL and Worldline

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rlesewick
Just Passing Thru
Posts: 4
Joined: 08/03/2010
Computer OS: Windows 7

FPL and Worldline

Post by rlesewick »

I am having issues regarding FPL and Worldline.
Worldline tells me its DTMF issues. Is there something I have to configure in my ATA to allow this to work?
Linksys ATA PAP2
I've played with everything and have found that nothing works. Anyone else have this issue?
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: FPL and Worldline

Post by FONGO_steve »

Near the bottom of the Line 1 configuration page there's a DTMF Type option. Auto is usually best, but you can try using one of the other types (there's only 3).
Steve
Fongo
Development Support Specialist.
rlesewick
Just Passing Thru
Posts: 4
Joined: 08/03/2010
Computer OS: Windows 7

Re: FPL and Worldline

Post by rlesewick »

Yes, I have tried that as well. Nothing seems to work. Think I may just cancel my service with Worldline as they say its a DTMF issue, but anything else works, just not them. At this point I don't think its just DTMF, I think its Worldline as well.
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: FPL and Worldline

Post by FONGO_steve »

Have you tried a different phone?

I use FPL through Worldline on a daily basis here when I'm testing and processing trouble tickets. I've never had a problem using it on properly configured devices. The problem definitely isn't Worldline in this case.

If you want to post some screenshots of your ATA configuration, perhaps we can all take a look.
Steve
Fongo
Development Support Specialist.
rlesewick
Just Passing Thru
Posts: 4
Joined: 08/03/2010
Computer OS: Windows 7

Re: FPL and Worldline

Post by rlesewick »

Sorry, I didn't mean it to sound like it was WorldLine issues, I just meant it wasn't working for me, so I would cancel. I figured out the problem I believe as it is working after some tweaks to the device. I just want to say that the defaults for the PAPT2 are not the best for every use. :)