break up of voice

[bedihardeep]

hello there

am having issues with call quality
last 2 days there is break up of voice on inbound and outbound calls
when i checked my internet ,with http://www.speedtest.net ,it is fine says ok

any help is appreciated

i am using SMC wireless router from rogers

any help is appreciated

[laurent]

There is no need to PM me at the same time as you ask your question in the forum.

You should setup your ports as "Customer Defined Service Table", and put ports 5060, 5061, 6060, 6061, 13000 and 13001 all in UDP mode, forwarded to the IP of your ATA.

As the voice beakup, you either have an issue of quality of service which needs to be setup in the router to prioritize traffic for voice, or you have the other problem from the multi-page thread about exactly that symptom, which you should go take a look as well.

[bedihardeep]

There is no need to PM me at the same time as you ask your question in the forum.

You should setup your ports as "Customer Defined Service Table", and put ports 5060, 5061, 6060, 6061, 13000 and 13001 all in UDP mode, forwarded to the IP of your ATA.

As the voice beakup, you either have an issue of quality of service which needs to be setup in the router to prioritize traffic for voice, or you have the other problem from the multi-page thread about exactly that symptom, which you should go take a look as well.

thanks laurent .............yes i post twice because of voice break up issue may be some one else have same problem

can u tell me bit more like what to do with remote ip and private port (pic attached )

i didnt get the voice break up like how to set priority for voice or multi page thread can u please elaborate


thanks for your help

appreciated

[laurent]

The thread about voice break-ups is here: http://forum.freephoneline.ca/viewtopic.php?f=8&t=1887

Now the port forwarding, there's too many options. Without the guide or an example, I don't really know what to tell you to do. Are there examples in your router you could follow?

It looks like you should set:
Remote IP: Any
Public IP ports: Single
Tick the "Enable port range:
Private port: 5060 (and when range is ticked, you should have 'End port', put 5061)

Then repeat that for another range: 6060 to 6061, and finally a 3rd range: 13000 to 13001

[bedihardeep]

The thread about voice break-ups is here: http://forum.freephoneline.ca/viewtopic.php?f=8&t=1887

Now the port forwarding, there's too many options. Without the guide or an example, I don't really know what to tell you to do. Are there examples in your router you could follow?

It looks like you should set:
Remote IP: Any
Public IP ports: Single
Tick the "Enable port range:
Private port: 5060 (and when range is ticked, you should have 'End port', put 5061)

Then repeat that for another range: 6060 to 6061, and finally a 3rd range: 13000 to 13001

ports are forward but break sound is still a issue with me

[laurent]

When you say "rogers wireless", do you mean you have your internet via 3G, or is it a standard wired internet link (DSL or cable) and then you have a WiFi router?

[bedihardeep]

When you say "rogers wireless", do you mean you have your internet via 3G, or is it a standard wired internet link (DSL or cable) and then you have a WiFi router?

i have wifi modem ...........no router
rogers now has introduced new modems ,u don't have to use your own router

rogers cable going to wireless modem >>>>>>

[laurent]

Is it the Rogers SMCD3GN, by any chance?

[bedihardeep]

Is it the Rogers SMCD3GN, by any chance?

it is SMC8014WG WAN/LAN interfaces