Voice Mail Delay

[Joe B]

I've recently upgraded my router to a WRTP54G, excellent router with 2 built in voip ports. It's been over 2 weeks now, no dropped calls, no loss of voice, excellent voice quality and No port forwarding. But I have another concern and not sure if its FPL or my router. When someone leaves voice mail it takes 10 minutes to show on my phone with the fast dial tone, and when I listen to the voice mail it takes 10 minutes to remove the fast tone. It also takes 10 minutes to send me an email with the voice message. Can someone let me know if its FPL or my router? and if it's my router where would the settings be? Thanks and Have a Happy Holidays..

[FONGO_kris]

To quote another member of our staff here:

just going to give a little technical clarification on how MWI and the voicemail system work. This is a pre-existing system already in use by many places, possibly even the places of employment of many of you if your workplace uses any form of digital PBX system in any degree.

The way the system works it that the voicemail box itself is a separate entity than the portion of the server that handles the MWI notification. When a voicemail is left in your voicemail box, exactly that happens, the voicemail is in your box. However, the nature of this system is such that the voicemail box must be polled by the MWI system for MWI to see that there is an update and send that update out to the user agent associated with that account.

We have approximately 45000 active users, and many more dormant ones, so this means that all those mailboxes have to be polled to check for updates to the MWI status. Due to the nature of being a free service, we likely have 40000+ more customers than any other VOIP provider - so it's easier for them to lower their polling frequency (as they likely use the same voicemail system). For us, we have to balance out this portion of the system to keep the load at a more reasonable rate.

We are always working on taking your concerns to heart and doing our absolute best to accommodate them. I have made note of this concern that some of you have and will bring it up with the right people. As always, we can never promise overnight changes, but if this is something we can work to implement in the voicemail system long-term, then we will certainly try our hardest.

[tbrummell]

To paraphrase: There is nothing you can do about the up to 10 minute delay in lighting/removing of your MWI lamp. However, you should be getting the email message pretty much instantly, unless there is a slow down with your ISP/email provider.

I know when I am left a vmail, I get the email within seconds. I do not get many voicemails though, as my line rings on 7 phones in the house, plus a phone at work and our cell phones, so it pretty much always gets answered.