This account is already in use

[sharky]

I have opened a ticket with the HelpDesk but wondered if anyone knows a solution?

Over the past 2 hours whenever I try to make a call or anyone calls me I get a message "This account is already in use"

I have tried to turn on call forwarding from the web browser to forward my calls to a cell phone but no luck.

I have a home phone with the GrandStream box from freephoneline.

Thanks

[FONGO_steve]

Have you tried power cycling your ATA?

That error will happen when you're using two channels of calling and try to use a third. Usually it means the ATA didn't disconnect your last two calls properly.

[sharky]

Yes several times - first thing the guy on the support call asked me to do as well.

Seems teksavvy is cycling my IPs today, so when I am on a call, and my IP changes the call drops. I have now gone through 6 IPs today so I am betting that is why the calls are hanging.

Any way to get this reset - resetting from my end doesn't help?

AF

[FONGO_steve]

Yes several times - first thing the guy on the support call asked me to do as well.

Seems teksavvy is cycling my IPs today, so when I am on a call, and my IP changes the call drops. I have now gone through 6 IPs today so I am betting that is why the calls are hanging.

Any way to get this reset - resetting from my end doesn't help?

AF

Can you PM me your number? I should be able to disconnect any hung calls.