No voice on calls (including incoming)
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- Just Passing Thru
- Posts: 2
- Joined: 01/30/2011
- SIP Device Name: Softphone
- Firmware Version: 3.0.1.0
- ISP Name: Cogeco
- Computer OS: WindowsXP
- Router: N/A
No voice on calls (including incoming)
I get no voice on incoming calls when I pick though the person can drop a message on the voice mail. I have opened the ports required on my computer firewall even disabled the whole thing with no positive result. What next?
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- *Go-To Guy*
- Posts: 532
- Joined: 08/06/2010
- SIP Device Name: Grandstream HT-502
- Firmware Version: 1.0.1.63
- ISP Name: DSL TekSavvy
- Computer OS: OSX Snow Leopard
- Router: Linksys WRT54GL w/tomato
Re: No voice on calls (including incoming)
Opening the ports on the firewall of your computer is one thing, but you also have to tell your modem/router to forward the internet traffic that calls these ports. Depending on your type of router, it may be called "Port fowarding" or "Special applications". Check with your modem/router documentation on how to do it.
The ports that need to be forwarded to your computer are 5060, 50601, 6060, 6061, 13000, 13001.
The ports that need to be forwarded to your computer are 5060, 50601, 6060, 6061, 13000, 13001.
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- Lightly Seasoned
- Posts: 151
- Joined: 06/09/2010
- SIP Device Name: SPA3102
- Firmware Version: 5.2.13(GW002)
- ISP Name: Start Communications (off Cogeco)
- Computer OS: 8
- Router: TP-Link TL-WR1043ND (DD-WRT)
Re: No voice on calls (including incoming)
Not to mention, they must be either UDP or Both (UDP+TCP) as voip runs via UDPlaurent wrote:Opening the ports on the firewall of your computer is one thing, but you also have to tell your modem/router to forward the internet traffic that calls these ports. Depending on your type of router, it may be called "Port fowarding" or "Special applications". Check with your modem/router documentation on how to do it.
The ports that need to be forwarded to your computer are 5060, 50601, 6060, 6061, 13000, 13001.
Adam Marshall
AJ Tek
AJ Tek
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- *Go-To Guy*
- Posts: 532
- Joined: 08/06/2010
- SIP Device Name: Grandstream HT-502
- Firmware Version: 1.0.1.63
- ISP Name: DSL TekSavvy
- Computer OS: OSX Snow Leopard
- Router: Linksys WRT54GL w/tomato
Re: No voice on calls (including incoming)
Good point, I forgot to mention that. It's extremely important, as by default, a lot of routers will only forward TCP, which does nothing for VoIP...