Did I speak too soon?

[marksy]

A coupke of weeks ago I came on and was bragging about how I was coming up on a year of great service.

Well of course almost immediately I started experiencing problems. Here is what happens:

I have two lines, and it occurs on both. I make a call or receive a call and begin speaking. Everything functions greatly. SOmewhere between 10 - 15 minutes (if the call lasts that long) we get cut off. I will immedialte go and look at my settings on my Linksys PAP2. Whichever line I have been talking on wil say "cannot connect to logon server" (verifying my call was dropped).

Through trial and error I have found that changing the "Register Expires" setting to anything other than what it currently is, will reconnect my line and I can make a call again. This happens on about 70% of my calls.

Note: I have not messed around with other settings in my PAP2.

I have made a tech support call and they have suggested looking at the DHCP setting on my router. I just thought I'd ask here to see if anyone had any ideas.

Thanks.

[FONGO_steve]

We definitely do not disconnect any sessions from our end - since it's happening on both of your lines, it sounds like something on your network (or ISP) is closing your session with us before the call is actually over.

Most times this is a problem with the router being set incorrectly. What router model are you using? Does it have the latest firmware from the manufacturer? There was a couple series' of popular D-Link router models in 2009-2010 that had horrendous VOIP support which D-Link later fixed in a firmware update for these models.

Do you use port forwarding at all? If not, have you tried to see if it makes any difference?

What about setting a lower register expires time, say 60-180 seconds?

Just a few things to try and report back on!

[marksy]

Hey Steve,

Thanks for the reply. I use a Linksys Wireless G (WRT54GS) router. I am using the DD WRT firmware and have been doing so since last summer. I am also forwarding the FPL ports to the Linksys PAP2.

As I mentioned, it has been running along with no issues for almost 9 months and then in the last month it has started on both lines.

I have reset everything, to no avail. Nothing has changed in my PAP2 or the router settings prior to the issue. I actually have already set the register expires setting down to 60.

I will keep troubleshooting and see what I can come up with.

[mjbad2]

Its is true. The calls are getting disconnected after few minutes.

This is very recent like last month. But its prominent last one week or so. I dont think its ISP.

[bridonca]

Might be unrelated, but could the cold weather be messing up you lines? I had a hard time putting it together, because I had different providers and ATA's, I even switched routers. I had a talk with my cable company, and they switched cables in the house, and when that did not work, they later determined I might have outside bad cabling and or a bad switch, because my modem was continuously connecting and disconnecting. This never had any big issue with my speed, but it had nasty issues with anything timing related, like VOIP, and gaming. In the end, it was decided they will work on it in the spring, because it is pretty hard to access the outside box with the snow. Test your VOIP regularly with a site like http://myspeed.visualware.com/indexvoip.php and see how good your jitter is. If it is bad, freephoneline is off the hook.

[FONGO_kris]

Might be unrelated, but could the cold weather be messing up you lines?.

Bridonca is correct, I'm not 100% about cable internet but when I went through by Bell DSL phase, every April just around the time of the 'Big Melt' I'd get frequent disconnects; this may also be related to the JWI's by my house being knocked over by children, but who knows!

Its is true. The calls are getting disconnected after few minutes.

mjbad2, does your SIP registration also fail during these disconnects? Do you have the option to log the activity and/or events on your SIP device over the period of a few calls?

[marksy]

Bridonca,

Thanks for that link. The next time I get a call that drops I will run that immediately and see the results.

Of course I just ran one and it is excellent right now.

[kpsingh]

Hi ,

Try this Setting, I hope it will work for you . Since 1 year I am using this setting on my PAP2T:

Under " Proxy and Registration " section

Proxy: 208.65.240.142 ( This will help in case you have DNS issue from your ISP )
Outbound Proxy: 208.65.240.142 ( This will help in case you have DNS issue from your ISP )
Register: yes
Register Expires: 60
Use OB Proxy In Dialog: no ( I think you have this setting as "Yes" , change this "Yes" to "no"
Make Call Without Reg : no
Ans Call Without Reg: no
Use DNS SRV: no

Cheerss,
KP