Unable to foward to 604

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
flowerpicker
One Hit Wonder
Posts: 1
Joined: 02/08/2011

Unable to foward to 604

Post by flowerpicker »

I've set up a Toronto number and want to try forwarding the calls to my Vancouver cell phone. However, whenever anyone calls the Toronto number it seems to go straight to voicemail. Any help would be much appreciated.
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Unable to foward to 604

Post by FONGO_steve »

Can you PM me your freephoneline and mobile number? I'll take a look
Steve
Fongo
Development Support Specialist.
cupcake
Just Passing Thru
Posts: 4
Joined: 03/04/2011

Re: Unable to foward to 604

Post by cupcake »

I guess this is my problem. Except with a 250 number.
Been trying all day. Any help?
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Unable to foward to 604

Post by FONGO_kris »

cupcake, what exactly is your problem? What number are you trying to forward to?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
cupcake
Just Passing Thru
Posts: 4
Joined: 03/04/2011

Re: Unable to foward to 604

Post by cupcake »

I am trying to forward my number to my Rogers cell phone with area code 250.
The call never goes through, when I call it, it just goes straight to voice mail.
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Unable to foward to 604

Post by FONGO_kris »

Thank you,

Unfortunately, the calling area 1250 of British Columbia is not covered by our free calling area, therefore all attempts to forward to it would have your results of going straight to voice mail or giving the audible error 'Your account has insufficient funds to complete the current call".
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
cupcake
Just Passing Thru
Posts: 4
Joined: 03/04/2011

Re: Unable to foward to 604

Post by cupcake »

Wow. I spent hours trying to get this to work and searching your site for help and found nothing about this. I appreciate this is a free service but somewhere it really should be posted what area codes don't work. At the very least your followme form should be checking the first 4 digits of an area code and throw a pop up if the number is not accepted. It is not hard to implement such code.
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Unable to foward to 604

Post by bridonca »

cupcake wrote:Wow. I spent hours trying to get this to work and searching your site for help and found nothing about this. I appreciate this is a free service but somewhere it really should be posted what area codes don't work. At the very least your followme form should be checking the first 4 digits of an area code and throw a pop up if the number is not accepted. It is not hard to implement such code.
When Freephoneline publishes that list, it will already be out of date. I understand your annoyance, but the on-net local calling area changes so often, it would be hard to keep up. And there are times the Freephoneline staff only find out when something that is supposed to be in the area and is not is when someone here lets them know.
cupcake
Just Passing Thru
Posts: 4
Joined: 03/04/2011

Re: Unable to foward to 604

Post by cupcake »

I had my friend with a 506 area code try for me and it didn't work either. So does that area code not work as well?
User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Unable to foward to 604

Post by FONGO_kris »

Correct, currently New Brunswick is not in our free calling area either.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
Twilling
One Hit Wonder
Posts: 1
Joined: 03/28/2011

Re: Unable to foward to 604

Post by Twilling »

Is 905 in the same boat? I'm having the same issue (straight to VM).
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Unable to foward to 604

Post by FONGO_steve »

Twilling wrote:Is 905 in the same boat? I'm having the same issue (straight to VM).
You'd have to be more specific than just 905 since that's such a broad area. Is there a city in particular?
Steve
Fongo
Development Support Specialist.
User avatar
callopsitte_himself
Active Poster
Posts: 128
Joined: 09/03/2010
SIP Device Name: 2Wire 2701HGV-E
Computer OS: XP SP3
Location: Ontario

Re: Unable to foward to 604

Post by callopsitte_himself »

There are many cities in the 905 area code. Some work and some don't. When asking for an on-net location include area code (1st three digits also called NPA) and the next three (NXX). For example 905-206-XXXX.

A trick I have if I want to know if a city is included in the free area list is, after business hours I go here: http://www.canada411.ca/ and find a business number in that city and call it. If I get the FPL message "The tarrif plan.." then I know it's not free otherwise it is free. Just make sure doing it after business hours so you don't disturb no one.
If the clown doesn't laugh it's really not funny.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Unable to foward to 604

Post by Jake »

As a general guide, this should show what 905 areas are free to call - http://jasv.ca/fpl/#905
This is not an official list, but just a guide that might help.