For the last 3 weeks whenever I try to make International calls (e.g 0115581....) I got the following error message: "This account is already in use, if you think this message is an error contact your system administrator". I am able to place local calls and I still have enough credits. I have tried to contact fpl support but they have not replied yet (1 week delay).
edit: I am using free phone line application for windows (tried windows 7, vista and xp).
I really appreciate any help.
This account is already in use - Error Message
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joaoz
- Just Passing Thru
- Posts: 3
- Joined: 12/10/2010
- ISP Name: Telus
- Computer OS: Windows 7
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dbucsa@gmail.com
- One Hit Wonder
- Posts: 1
- Joined: 04/04/2011
- SIP Device Name: Linksys SPA 2102
- ISP Name: Acanac
- Computer OS: Windows 7
- Router: D-Link DI-524
Re: This account is already in use - Error Message
Hi,
I am experiencing the same problem, calling overseas. I exchanged many emails with their technical support, I called many times, but seems they do not know how to fix it.
Look what I found in my research, more or less related with VOIP.
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http://forums.whirlpool.net.au/forum-re ... 1455319#r1
"this account is already in use, if you think this is an error, please contact you system administrator”
Is an indicator that the previous call has become a zombie and is blocking things. The massage is PT's own system is trying to tell PT's own engineers that there is a problem.
http://forums.whirlpool.net.au/archive/1533008
It means that a call is stuck active, a previous call has not cleared down in their system.
http://www.google.com/support/forum/p/g ... 1e89&hl=en
I am not able to disconnect the previous call
http://handmark.custhelp.com/app/answer ... /a_id/1702
If you change to a new device, but keep the same phone number or if you perform an operating system upgrade on your device, this unique identifier can change, causing our servers to not recognize your phone.
To reset your account, Log In to your My Handmark account at http://my.handmark.com and click the "Reset Device" link in the Device Information section of the page. If you've changed device type, select the "Edit Info" option next to Device Information to change your detailed device information including.
====================================================================================================
I do not know how much this may help experts in this field to identify a solution, but it may be very challenging. Seems to be a zombie and it is blocking the communication for some particular phone numbers. It is very annoying and it is happening only if I call these numbers using freephoneline. Using any other provider, calling the same phone numbers, everything is working fine, so is definitely something related with their system.
Thank you in advance for your help.
I am experiencing the same problem, calling overseas. I exchanged many emails with their technical support, I called many times, but seems they do not know how to fix it.
Look what I found in my research, more or less related with VOIP.
====================================================================================================
http://forums.whirlpool.net.au/forum-re ... 1455319#r1
"this account is already in use, if you think this is an error, please contact you system administrator”
Is an indicator that the previous call has become a zombie and is blocking things. The massage is PT's own system is trying to tell PT's own engineers that there is a problem.
http://forums.whirlpool.net.au/archive/1533008
It means that a call is stuck active, a previous call has not cleared down in their system.
http://www.google.com/support/forum/p/g ... 1e89&hl=en
I am not able to disconnect the previous call
http://handmark.custhelp.com/app/answer ... /a_id/1702
If you change to a new device, but keep the same phone number or if you perform an operating system upgrade on your device, this unique identifier can change, causing our servers to not recognize your phone.
To reset your account, Log In to your My Handmark account at http://my.handmark.com and click the "Reset Device" link in the Device Information section of the page. If you've changed device type, select the "Edit Info" option next to Device Information to change your detailed device information including.
====================================================================================================
I do not know how much this may help experts in this field to identify a solution, but it may be very challenging. Seems to be a zombie and it is blocking the communication for some particular phone numbers. It is very annoying and it is happening only if I call these numbers using freephoneline. Using any other provider, calling the same phone numbers, everything is working fine, so is definitely something related with their system.
Thank you in advance for your help.