*98...This call is not covered by your tarriff

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pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

*98...This call is not covered by your tarriff

Post by pitcritter »

I'm a new user and the service seems to be working fine with a couple of small hiccups. I cannot access my voicemail via *98. When I try to access it via a local access number, it seems I'm using the wrong password.

Also, in my call log, it seems that I've been charged $0.04 (OK, almost nothing) to call the local access number in Niagara Falls (I live in Niagara Falls)

Any help?
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: *98...This call is not covered by your tarriff

Post by FONGO_kris »

This should be resolved now, however please refer to http://forum.freephoneline.ca/viewtopic ... 5&start=25
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Re: *98...This call is not covered by your tarriff

Post by pitcritter »

Not resolved. My issue is a little different than the one you referred me to. I can make and receive calls, but I can't get to my vmail with *98.

Probably related...I'll wait.
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FONGO_steve
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Posts: 2131
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SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: *98...This call is not covered by your tarriff

Post by FONGO_steve »

pitcritter wrote:Not resolved. My issue is a little different than the one you referred me to. I can make and receive calls, but I can't get to my vmail with *98.

Probably related...I'll wait.
Definitely not related - want to PM me your number? I'll look into it as soon as I can today
Steve
Fongo
Development Support Specialist.
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zombie999
Lightly Seasoned
Posts: 202
Joined: 10/17/2009

Re: *98...This call is not covered by your tarriff

Post by zombie999 »

I was getting the same message when calling *98. It works now.
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pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Re: *98...This call is not covered by your tarriff

Post by pitcritter »

All good now.
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hxgee
Just Passing Thru
Posts: 2
Joined: 03/25/2011
SIP Device Name: Polycom 335
Firmware Version: lastest
ISP Name: shaw
Computer OS: windows 7
Router: dlink 655

Re: *98...This call is not covered by your tarriff

Post by hxgee »

Sorry new user here with the "*98...This call is not covered by your tariff" message when trying to access vm. Calling out/in works fine. Any suggestions?

Thanks in advance
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tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: *98...This call is not covered by your tarriff

Post by tbrummell »

hxgee wrote:Sorry new user here with the "*98...This call is not covered by your tariff" message when trying to access vm. Calling out/in works fine. Any suggestions?

Thanks in advance
Suggestion? Check the dialplan within your Polycom phone and see if *98 is being manipulated to another number. Check the FPL Call Logs to see what number is actually being dialed.
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: *98...This call is not covered by your tarriff

Post by FONGO_kris »

tbrummell wrote:
hxgee wrote:Sorry new user here with the "*98...This call is not covered by your tariff" message when trying to access vm. Calling out/in works fine. Any suggestions?

Thanks in advance
Suggestion? Check the dialplan within your Polycom phone and see if *98 is being manipulated to another number. Check the FPL Call Logs to see what number is actually being dialed.
hxgee, might I ask what model of Polycom you are using?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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tbrummell
Tried and True
Posts: 330
Joined: 09/21/2010
SIP Device Name: PIAF/Mitel/PolyCom/Cisco
Firmware Version: Asterisk 1.8
ISP Name: Rogers
Computer OS: CentOS/Windows2008/Win7/Android
Router: pfSense/Neoware thin client
Location: Ottawa

Re: *98...This call is not covered by your tarriff

Post by tbrummell »

admin wrote:
tbrummell wrote:
hxgee wrote:Sorry new user here with the "*98...This call is not covered by your tariff" message when trying to access vm. Calling out/in works fine. Any suggestions?

Thanks in advance
Suggestion? Check the dialplan within your Polycom phone and see if *98 is being manipulated to another number. Check the FPL Call Logs to see what number is actually being dialed.
hxgee, might I ask what model of Polycom you are using?
Says 335 in his info on the right...
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: *98...This call is not covered by your tarriff

Post by FONGO_kris »

Oops! Not sure how I missed that as I'm the one who created that section... :)

hxgee, please see http://forum.freephoneline.ca/viewtopic.php?f=15&t=1790 for configuration help; this has been tested in the office with both Polycom 550's, and 330's. I believe the only difference between the 330 and 335 is the GigE LAN port.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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hxgee
Just Passing Thru
Posts: 2
Joined: 03/25/2011
SIP Device Name: Polycom 335
Firmware Version: lastest
ISP Name: shaw
Computer OS: windows 7
Router: dlink 655

Re: *98...This call is not covered by your tarriff

Post by hxgee »

Thanks all for the quick response and suggestion. Sorry ..it looks like its user error ..... I must of missed something ... but it seems I need to dial *98 first before dialing out .... thanks again
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