caller ID and follow me problems with softphone

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liveontheedge
One Hit Wonder
Posts: 1
Joined: 01/31/2010
ISP Name: Acanac DSL
Computer OS: Win XP SP3

caller ID and follow me problems with softphone

Post by liveontheedge »

I use softphone on both winxp and win7. Recently the "Hide caller ID" stopped working on both platforms, I can no longer hide the caller ID.
Also when clicking on the "follow me" button on the softphone, the web page came up with error.
Please help.
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: caller ID and follow me problems with softphone

Post by FONGO_steve »

We've never officially had any sort of support for hiding caller ID - the option in the softphone is only to block your caller ID for SIP to SIP calls (as it says) We had some issues in the early days of 911 abuse while using blocked caller ID. We hope that in the future we can offer this functionality across the board with exceptions setup for emergency calls.

A softphone update should be out soon addressing the follow-me issue. Unfortunately our web dev. team jumped the gun on implementing SSL encryption into our website before the softphone team was able to roll out their update to accommodated this change.
Steve
Fongo
Development Support Specialist.