FPL charging me when i call to a free calling city

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delcio
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FPL charging me when i call to a free calling city

Post by delcio »

Hi
I have called someone in Mascouche Qc, and FPL charged me for the call.
I have called someone else in mascouche to check it and nothing as been charged.
Very weird.

Someone has an idea.

Thanks in advance

Delcio
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FONGO_kris
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Re: FPL charging me when i call to a free calling city

Post by FONGO_kris »

Delcio, could you please provide me with the NPA-NXX (First 6 numbers) which you are trying to dial?

Thank you!
Kris
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delcio
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Re: FPL charging me when i call to a free calling city

Post by delcio »

The phone number starts with: (450)918-XXXX
It is located in Mascouche, Qc
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FONGO_kris
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Re: FPL charging me when i call to a free calling city

Post by FONGO_kris »

Thank you Delcio. Please note that most exchanges in the 1450 area are off-net for us, meaning they are not free to call.
Kris
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delcio
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Re: FPL charging me when i call to a free calling city

Post by delcio »

How come it is not free?
A lot of cities in the list of free call cities are in the 450 are code.
You can see on the list that Mascouche is listed on the free calling city.
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Jake
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Re: FPL charging me when i call to a free calling city

Post by Jake »

admin wrote:Thank you Delcio. Please note that all exchanges in the 1450 area are off-net for us, meaning they are not free to call.
Are these numbers also off-net ? http://jasv.ca/fpl/#450

That is from that list I put together which I though was pretty close.
http://forum.freephoneline.ca/viewtopic.php?f=14&t=2265
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FONGO_steve
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Re: FPL charging me when i call to a free calling city

Post by FONGO_steve »

Mascouche is local to Montreal and thus should be free - I apologize for admin's mix-up.

If you can PM me your freephoneline number along with the full number you are calling, I will have this fixed right away for you today.
Steve
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delcio
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Re: FPL charging me when i call to a free calling city

Post by delcio »

I sent you the infos :)

Thx
delcio
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Re: FPL charging me when i call to a free calling city

Post by delcio »

Hi Steve
So does the modifications are done in your system?
I have tried yesterday night and FPL still charging me for the call.

Thanks in advance

Delcio
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FONGO_steve
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Re: FPL charging me when i call to a free calling city

Post by FONGO_steve »

delcio wrote:Hi Steve
So does the modifications are done in your system?
I have tried yesterday night and FPL still charging me for the call.

Thanks in advance

Delcio
Hi Delcio,
I never received a PM from you - can you verify it was sent to me? If you can please re-send it that would be great.
Steve
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delcio
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Re: FPL charging me when i call to a free calling city

Post by delcio »

Hi Steve
Probably a mistake from me.
I will send you the infos right now.

Thanks in advance

Delcio