Is MWI working properly

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jester
Just Passing Thru
Posts: 19
Joined: 06/15/2011

Is MWI working properly

Post by jester »

MWI was working for me before, but now it has stopped. Is it just me? I left myself a message, and waiting half an hour and the light did not come one. I also do not get the fast beeping dialtone when picking up the phone - which you usually get when you have a new message.

Please let me know if you MWI is working.

Thanks
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Ice
Lightly Seasoned
Posts: 151
Joined: 01/21/2010

Re: Is MWI working properly

Post by Ice »

I don't really use the MWI so somebody else will be able to better help, but something that may help is if you reset (power cycle) your ATA and phone. If there's an option in voicemail to "reset your MWI status" then that might help too. Sometimes devices get out of sync for whatever reason and this just helps to get it working again...
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jester
Just Passing Thru
Posts: 19
Joined: 06/15/2011

Re: Is MWI working properly

Post by jester »

Tried to reset ATA - MWI still not working.

If anyone can confirm it is a working for them, then at least I know that it is just and isolated problem.
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RajDesai
Just Passing Thru
Posts: 3
Joined: 03/21/2011

Re: Is MWI working properly

Post by RajDesai »

I just noticed today (July 19), my Indicator is not working either!!!
Last week, it was working fine........
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beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Is MWI working properly

Post by beverly »

Wasn't working before and isn't working now, so what is the problem? They said it should be fixed.
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FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Is MWI working properly

Post by FONGO_steve »

beverly wrote:Wasn't working before and isn't working now, so what is the problem? They said it should be fixed.
What type of device are you using, and what are your MWI settings set at? There's currently no problems on our end with MWI since the network upgrades last week.
Steve
Fongo
Development Support Specialist.
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