Phone call cuts off around 15 minutes

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
spaceprobe
Just Passing Thru
Posts: 5
Joined: 07/28/2011
SIP Device Name: soft phone
ISP Name: Cable
Computer OS: Windows XP

Phone call cuts off around 15 minutes

Post by spaceprobe »

Over the past few weeks....frequently (but not all the time), my phone calls from my computer to a phone line keeps cutting off at roughly 15 minutes (very consistently at 15 minutes and a few seconds). This has occured over and over again, and occurs to various people I call at different phone numbers. However, there are other times where the phone call doesn't get cut off at 15 minutes.....and if so, will not ever get cut off.

At the 15 minutes....what happens is that on my computer, I get a "phone call" ringing from the person whom I am currently talking to. This cuts the call. Whether I click on answer or ignore the new "call", there is no actually call that I can answer and the program stops working (just kind of disappears or I have to close it because it no longer functions).

However, for some reason, I don't see any other previous post regarding this issue. Is there a problem happening with freephoneline.ca? Am I the only person who is experiencing this? Is there a solution?
beverly
Lightly Seasoned
Posts: 190
Joined: 06/29/2009
SIP Device Name: PAP2T/SPA1001
Firmware Version: 5.1.6(LS)/3.1.19(SE)
ISP Name: TekSavvy Cable
Computer OS: Windows 8
Smartphone Model: HTC Amaze 4G
Android Version: 4.0.3 - Energy Aug 6th
Location: Ottawa, ON

Re: Phone call cuts off around 15 minutes

Post by beverly »

Could be something is interfering with the program.

Please tell more about your setup. OS, RAM, Processor, Anti-virus, Firewall, Router, Hub?, Other programs running? Sounds to me Windows XP isn't handling freephoneline software very well. Run as Admin or is that vista