flaky audio: 50% of in/out calls do not work

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cpbl
Just Passing Thru
Posts: 15
Joined: 06/27/2011
Computer OS: Ubuntu (latest update)

flaky audio: 50% of in/out calls do not work

Post by cpbl »

I paid the 50$ for a freephoneline.ca SIP i.d. but, using multiple softphone softwares, 50% of my incoming calls and 50% of my outgoing calls do not connect or produce audio. I can sit here redialing the same number, or having someone redial in to me, and half the time I get nothing (the line just rings on the other end if incoming; I hear nothing if outgoing).
Is this all a problem on my computer's end? Are other people having flakiness in quality or connections once they have basic setup working?
User avatar
bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: flaky audio: 50% of in/out calls do not work

Post by bridonca »

I think it is a good bet the flakiness is coming from your end. Try this site regularly to test out the jitter on your internet connection. http://myspeed.visualware.com/servers/n ... erate.com/
User avatar
lauren
Site Moderator
Posts: 63
Joined: 08/18/2011
SIP Device Name: Softphone
ISP Name: Fibernetics
Computer OS: Windows 7

Re: flaky audio: 50% of in/out calls do not work

Post by lauren »

You will also have to make sure that all of your firewall settings in your hardware has open UDP ports. This means that your computer, modem and/or router need to have the following UDP ports open in the firewall settings. 5060, 5061, 6060,6061, 13000, and 13001.
Lauren D
Dispatch Coordinator