Auto renew long distance not working

[Dynamite Monkey]

I'm set up for the long distance auto renew feature but it doesn't appear to be working.

I purchased my first $5 LD voucher before auto renew was available. I saved the credit card info at that time.

After a couple of months, (and some LD usage), I received an e-mail alert stating that my balance had dipped below $1.00. I went back online to buy another $5 and the auto renew option was available so I enabled it. Sweet!

I received an e-mail a couple weeks ago stating that my balance had dropped below $3. (Yes, three dollars.) No big deal I thought - I've got auto renew on.

Fast forward to today and I got the old "you do not have a sufficient balance to make this call" message. I had to go online and manually buy another $5 LD voucher.

Any thoughts as to why this didn't work? It's not the end of the world but I'd hate for it to happen if I'm away and nobody else in the house knows how to add LD credits.

Edit to add: When I go into my account profile, the auto renew option does say enabled and my CC info is saved. The only field I have to fill in is the CVC number.

[TheHardy]

I believe, from reading thru the threads, that there was some updates to the website WRT accounts and whatnots. It is entirely possible that due to some of the updates and other behind-the-scenes goings on, the 'auto-renew' that you signed up with was somehow either NOT registered or was DE-registered -- there have been some rumblings of issues such as this.

For immediate resolution of this, I would highly suggest a call to the support line; they should be able to sort you out on this.

Failing that, what I would do is PM FPL-Steve about it and then monitor to see if it persists the NEXT time that you run low on creds. As I don't have auto-renew enabled, I am unsure of all the steps and processes involved, but perhaps you could also try "un-registering" from it and then "re-registering" -- that may do the trick if there was some system flaw due to an upgrade/update.

[lauren]

TheHardy is right, if you PM Steve or call our technical support staff, we will be able to open a specific report to try and resolve this issue. However, that being said, we are still tinkering with the auto-renew feature.

[Dynamite Monkey]

Ok, thanks for the info.

I probably won't bother with a support ticket at this time unless you feel it would be helpful to use my case in troubleshooting this feature for the rest of the community. If so, I'm more than willing to assist in whatever way I can.

[TheHardy]

I would do it, just for the sake of getting your account working correctly for your own piece of mind. Anything that trickles down and benefits us is secondary. Unless you think that perhaps it "IS" now fixed, or you have tried a trick or two to get it working.

At the end of the day, it is up to you what you wish to do, and how much time or effort you wish to put into it. FPL-Steve seems to get things like this sorted out on this end of things, but a call to support would do so also; again, this is assuming that you have managed not to tap it lightly with a hammer and fix it yourself (or hang on, is that tighten it til it breaks, and then back it off a quarter-turn??