Phone is not working for 5 days, please help!

[kostam]

I have the following issue and appreciate any help.
1. Incoming call rings OK. Caller ID works. If I take the call I hear nothing for 10sec and then busy signal. On caller side everything behaves as no answer. (5 rings, then answering machine)
2. Outcoming calls to any number – busy signal
I have Grandstream ATA directly connected to Rogers cable modem. I did reboot of all devices many times and check and resaved all settings on ATA.
Please help!!!

[TheHardy]

For anything like a major outtage like this, wouldn't it make more direct sense to contact customer service, rather than posting on the forum? I mean, even if your ATA is your ONLY phone line, over the course of 5 days, you could have gone to a friend's or business and called the 800-number (or even one of the local forwarding numbers). If you cannot find them, go to the main FPL website and click CONTACT US. There is a whole bevy of them listed there, pick one, or call the 800 number.

Failing that, a directed email to support could potentially be a whole lot better than posting in the forum. If there isn't already a solution posted here that you have searched out (and I imagine that you HAVE searched), then the liklihood of a speedy resolution via the forums is slim to none.

Oh, and btw: no need to spam/crosspost in multiple threads/topics.

Good luck

[kostam]

Thanks for your replay TheHardy but I am looking for help on how to resolve the issue. I know how to contact customer service.

[tamlin]

I have exactly the same problem. I first noticed it on September 24, but it may have started earlier. I too have a Grandstream (HT502) ATA connected to a cable modem, and have repeatedly rebooted all devices. Tech support calls to both FPL and my ISP (Teksavvy) yielded no results. For now, all my calls are forwarded to a mobile number.

[tamlin]

Yay, it's working again! I noticed that the Status page for my ATA indicated "NAT: UDP Blocked", which apparently can be caused when the device is unable to get the information it needs from a STUN server. I went to Advanced Settings, and changed the STUN server from stun.softjoys.com to stun.voipuser.org.

[TheHardy]

Yay, it's working again! I noticed that the Status page for my ATA indicated "NAT: UDP Blocked", which apparently can be caused when the device is unable to get the information it needs from a STUN server. I went to Advanced Settings, and changed the STUN server from stun.softjoys.com to stun.voipuser.org.

Glad that you were able to self-resolve your issue. Sounds like a fairly easy thing to find and resolve once you knew where to look!

All tested out and working on incoming and outgoing calls??