Being charged for call to Oakville

This section is for general discussions surrounding digital phone service.
amirk999
One Hit Wonder
Posts: 1
Joined: 11/03/2011
SIP Device Name: PAP2T

Being charged for call to Oakville

Post by amirk999 »

Hi everyone,

I've been using FPL for almost three years now. I had my SIP since 2009 and I love the service! I also got my parents to move over to FPL and the savings are truly amazing. Anyways, I recently got a new phone through Petro-Canada Mobility (a Rogers reseller) and when I try to call my cell from home, I get charged. The number is (289)772-XXXX (Oakville). I did a test to make sure it was Oakville:
http://www.localcallingguide.com/lca_pr ... nextdays=0

I just wanted to know what I have to do to get it to become local? It might just be that FPL's database needs updating, but I just wanted to know how long that will take.

Thanks!
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Being charged for call to Oakville

Post by FONGO_steve »

I have fixed this - if you would like me to refund the calls that were charged in error then please PM me.

thanks
Steve
Fongo
Development Support Specialist.