SIP Disconnected on Nov 14 2011

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simon0t7
Just Passing Thru
Posts: 7
Joined: 11/14/2011
SIP Device Name: Linksys PAP2T
Firmware Version: 3.1.15
ISP Name: Teksavvy
Computer OS: Win 7
Router: Dlink DIR-825

SIP Disconnected on Nov 14 2011

Post by simon0t7 »

Is it just me or is anyone else having SIP problems tonight? Online it says I'm "disconnected". on my Linksys PAP2 it says "Can't connect to login server". It started around 6:30PM EST as that's when my friend tried to call but couldn't get through.
I have tried the following:

1) Reset Linksys PAP, modem and router
2) Reconfigure Linksys PAP
3) Installed softphone and it was able to connect and recieve calls

Router is DIR-825, Linksys PAP is on the DMZ.

It was perfectly link last night.

Any thoughts would be appreciated.

Thanks
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: SIP Disconnected on Nov 14 2011

Post by FONGO_steve »

I'm not seeing anything on our end indicating a problem around this time. All the logs look normal, and there were plenty of active calls.

Did any of our other users have trouble at this time?
Steve
Fongo
Development Support Specialist.
simon0t7
Just Passing Thru
Posts: 7
Joined: 11/14/2011
SIP Device Name: Linksys PAP2T
Firmware Version: 3.1.15
ISP Name: Teksavvy
Computer OS: Win 7
Router: Dlink DIR-825

Re: SIP Disconnected on Nov 14 2011

Post by simon0t7 »

Hi Steve,
Appears to have been some router issue, I did a complete config reset and it started to work after.
Why that solved the problem I don't know.

Thanks for looking into it and confirming it wasn't an outage issue.