Fongo connection failed.. bugged registration?

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dogblood
Just Passing Thru
Posts: 2
Joined: 02/07/2012
ISP Name: rogers
Computer OS: android

Fongo connection failed.. bugged registration?

Post by dogblood »

Just will not connect with my login -- my wife can login and connect fine frkm my device.. Help!
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Fongo connection failed.. bugged registration?

Post by Jake »

Have you tried downloading the desktop version and using your login details on that to see if it will connect? If your wife can use her details on your phone, but you can't, it has to have something to do with your account.

Just as a thought, have you got any strange characters in your login details? It could be they are not being sent correctly by the phone.
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dogblood
Just Passing Thru
Posts: 2
Joined: 02/07/2012
ISP Name: rogers
Computer OS: android

Re: Fongo connection failed.. bugged registration?

Post by dogblood »

No issue login on website -- no funny letters
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Fongo connection failed.. bugged registration?

Post by FONGO_mike »

dogblood, have you been through the confirmation with your account to activate it when you signed up?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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netyang
Active Poster
Posts: 55
Joined: 12/14/2011

Re: Fongo connection failed.. bugged registration?

Post by netyang »

now, I have a same problem
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FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: Fongo connection failed.. bugged registration?

Post by FONGO_kris »

I am locking this thread, please see identical thread here
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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