Use existing Freephonline number with Dell Voice?

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Liptonbrisk
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Use existing Freephonline number with Dell Voice?

Post by Liptonbrisk »

Why can't I just log into Dell Voice with my freephonline account information? Dell Voice is basically the same service, right (just sip settings over a mobile app)?
And besides, I've already paid $50 for my freephoneline sip settings.

It seems to me that it would be a waste of Fongo's resources to be dishing out additional phone numbers when there's no real need.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Jake
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Re: Use existing Freephonline number with Dell Voice?

Post by Jake »

Kris mentioned here > http://forum.fongo.com/viewtopic.php?p=21086#p21086 that you can do this by just calling into them and requesting it. Should be easy enough I guess.
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Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Use existing Freephonline number with Dell Voice?

Post by Liptonbrisk »

Jake wrote:Kris mentioned here > http://forum.fongo.com/viewtopic.php?p=21086#p21086 that you can do this by just calling into them and requesting it. Should be easy enough I guess.
Thanks. Kris' answer mentions "transferring". I don't want to kill my freephoneline service or account, so much as simply allow me to login to Dell Voice using my existing freephoneline email and password.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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Jake
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Re: Use existing Freephonline number with Dell Voice?

Post by Jake »

As it is basically all the same company, I don't think anything will get terminated. They might ask you to set up a DellVoice account first, then they can switch it over.

Calling in will be your best bet. Just tell them Kris sent you ;)
cwf
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Re: Use existing Freephonline number with Dell Voice?

Post by cwf »

I wonder when using an existing FPL phone number with Dell Voice app, if the number were called would both my mobile (Dell voice app) and home phone adaptor (SIP purchased) ring? In other words, could multiple devices use the same phone number/SIP settings simultaneously?