Can't finish registration

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akocic
Just Passing Thru
Posts: 3
Joined: 02/09/2012
SIP Device Name: iphone
ISP Name: Rogers, Cable
Computer OS: Mac OS

Can't finish registration

Post by akocic »

Hi there,

I am trying ti register my account and get a new number. After selecting the number, I always get error. Please advice.

Regards,
Aleksandar
aerohead888
Just Passing Thru
Posts: 5
Joined: 02/08/2012
SIP Device Name: iPhone
Firmware Version: 4.5
ISP Name: Bell DSL 6M
Computer OS: iOS

Re: Can't finish registration

Post by aerohead888 »

I had the exact same problem with my registration. Give the tech support a call and they will delete your account so that you can try again. The customer support agent said that they were getting lots of these calls when the activation was started on an iPhone or Android device.
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
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ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
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Location: Fibernetics Head Office

Re: Can't finish registration

Post by FONGO_mike »

Before deleting the account, you need to first go through the confirmation process before being able to get the number.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
akocic
Just Passing Thru
Posts: 3
Joined: 02/09/2012
SIP Device Name: iphone
ISP Name: Rogers, Cable
Computer OS: Mac OS

Re: Can't finish registration

Post by akocic »

Thanks Mike,

It is exactly what I have tried many times. The last error I got is:
"Error saving data to server".

What is the next step?

Regards,
Aleksandar

P.S. Also, I always see the following message:
"Sorry, select another region
We currently don’t have a phone number available in your area code."
akocic
Just Passing Thru
Posts: 3
Joined: 02/09/2012
SIP Device Name: iphone
ISP Name: Rogers, Cable
Computer OS: Mac OS

Re: Can't finish registration

Post by akocic »

aerohead888 wrote:I had the exact same problem with my registration. Give the tech support a call and they will delete your account so that you can try again. The customer support agent said that they were getting lots of these calls when the activation was started on an iPhone or Android device.
Thanks aerohead888,

It resolved the issue:
1. Called support;
2. They deleted account;
3. Downloaded PC app;
4. Registered again;
5. Got new number;
6. Made my first call :).

Regrads,
Aleksandar
trunks10k
One Hit Wonder
Posts: 1
Joined: 02/23/2012
SIP Device Name: Dell Streak 5
ISP Name: Rogers 3g
Computer OS: windows 7

Re: Can't finish registration

Post by trunks10k »

I'm having the exact same issue. In the registration screen (website) it get stuck on where it asks if I want the # they have and I have 4 tries. I tried clicking yes and it just freezes..now I they won't give another Toronto number now...and I tried both via on my desktop and my android device. I downloaded the PC app and it won't let me log in says wrong username/password