Incoming ringtone will gone after 20 mins to 1 day?

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pp1111
Just Passing Thru
Posts: 5
Joined: 02/28/2012
SIP Device Name: SPA2102
Firmware Version: 5.5
ISP Name: Shaw
Computer OS: Windows 7
Router: DIR-655

Incoming ringtone will gone after 20 mins to 1 day?

Post by pp1111 »

Hi,

I'm using DellVoice with Linksys SPA 2102 adapter, after install it, it works fine.
But after 20mins to hours, the incoming call doesn't ring, when I call my number I can hear is ringing, just the phone doesn't suddenly.
If I unplug the power and plug back or even just unplug the network cable to plug back, the phone can ring again for another 20 mins to hours.

I did tried with Dlink and Asus router, even put on DMZ, I did tried with 4 different phones with Panasonic, Sanyo, Siemens. All makes no different.

The phone works all the time with outgoing call, just no incoming call detect/ring after mins to hours.

Many many thanks inadvance for your help.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Incoming ringtone will gone after 20 mins to 1 day?

Post by Jake »

I had something similar to this problem on my PAP2T. It was fixed by lowering the registration time. I know the settings suggest 3600, but I found putting this at 60 fixed the problem for me.
pp1111
Just Passing Thru
Posts: 5
Joined: 02/28/2012
SIP Device Name: SPA2102
Firmware Version: 5.5
ISP Name: Shaw
Computer OS: Windows 7
Router: DIR-655

Re: Incoming ringtone will gone after 20 mins to 1 day?

Post by pp1111 »

Thanks very much for your advice Jake,
Do you mind tell me more details where to change it?
Is it under SIP, Provisioning or Line 1?
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Incoming ringtone will gone after 20 mins to 1 day?

Post by Jake »

On my PAP2T it is under "line 1". Look for "Register Expires:"
pp1111
Just Passing Thru
Posts: 5
Joined: 02/28/2012
SIP Device Name: SPA2102
Firmware Version: 5.5
ISP Name: Shaw
Computer OS: Windows 7
Router: DIR-655

Re: Incoming ringtone will gone after 20 mins to 1 day?

Post by pp1111 »

got it, will try it tonight, thanks so much for your help
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Incoming ringtone will gone after 20 mins to 1 day?

Post by FONGO_steve »

Moving this post to a more appropriate section as this isn't a completed configuration being shared.
Steve
Fongo
Development Support Specialist.