No longer able to connect after upgrading iPhone to 1.2.2

[msgeek]

Hi, I have been enjoying Dell Voice on my iPhone and have started sharing this new phone number with friends.
I have been making calls for about 2 weeks on wifi and 3G and everything was working like a charm.
UNTIL I upgraded the iPhone app to 1.2.2.
Now I can no longer use the app. I get "Fongo connection failed" and can no longer make or receive calls.

It seems the upgrade has ruined it for me. How can I fix it on the new version of downgrade?

Help!


Thanks

[hpad06]

I have the same issue starting about 8:30 PM tonight. I guess it's server issue.

[FONGO_mike]

Are you still having this issue?

[msgeek]

Hi, yes I still have the issue, almost every evenings. It seems to be ok during the day.

Weird.

[TheHardy]

Hi, yes I still have the issue, almost every evenings. It seems to be ok during the day.

Weird.

Seeing that it comes and goes, I would place a LIVE call to customer support so that the issue may be trouble-shot in real time rather than post-mortem!

[msgeek]

Thanks TheHardy, I'll give them a call the next time it happens.

[TheHardy]

Thanks TheHardy, I'll give them a call the next time it happens.

I would think that would be the FASTEST and most direct way to trouble-shoot the problem. Seeing as how it is a mobile issue, you may want to see if you can make your call to customer service via another phone (landline?). The toll-free # should work from almost anywhere. Right off the hop, let them know that it is a technical issue and it comes and goes and that you would like someone to help you troubleshoot it AT THIS TIME ... that should save you from being fobbed off to the wrong department or even given a callback... hopefully someone WILL be available that is qualified to assist you in this at the time that you call and are experiencing the problem.

That is perhaps the most annoying thing about these transient problems ... heck, as a truck driver it took me 3 shots to get a mechanic to understand a problem I was having even though I took notes on the conditions and circumstances that were causing it -- the lightbulb lit for him when I took him for a quick test drive and MADE the problem appear for him!!